What are the responsibilities and job description for the Installation Coordinator position at Windows & Doors By Brownell?
For over 30 years, Windows & Doors by Brownell has been a leading local expert for premium windows and doors, delivering exceptional products and services to our customers. Our team is passionate about design, innovation and creating beautiful living spaces. Plus, we’re proud to be 100% employee-owned, which means every team member has a stake in our success. We are looking for a dynamic Installation Coordinator to join our team. If you like providing customers with an exceptional experience and working on a high-performing team, you are encouraged to apply. Be a part of an employee-owned company today!
What you’ll do:
Are you a highly organized, detail-loving professional with a passion for creating outstanding customer experiences? Do you enjoy working in a fast-paced, team-oriented environment where your ability to manage schedules and support both customers and skilled tradespeople makes a difference every day? If so, we’d love to meet you!
As the Installation Coordinator, you will oversee the day-to-day logistics of the Installation Program as the main point of contact for customers to schedule installation appointments and field jobs, answer inquiries, and provide administrative support to Sales, Service, and Operations to include order entry, invoicing and order tracking, and maintain the CRM database with leads generated, field visits, quotes, contracts, and installation dates.
Successful candidates will:
- Be a natural multitasker with a passion for organization and attention to detail.
- Demonstrated customer-service enthusiast who loves building relationships and providing exceptional support.
- Be a strong communicator who can work well with customers, team members and our installation & service teams.
- Have a High School Diploma or equivalent.
- At least 2 years customer facing experience in a call center, service, or retail environment, or other similar type of industry.
- Prefer at least 1 year of related industry experience in the construction, building materials, or logistics sectors. Willing to train the right candidate.
- Proficient with MS Office (Outlook, Word, basic Excel). Familiar with CRM and Quickbooks (preferred).
What We Offer:
- Pay starting at $21/hour plus an opportunity to earn Team Incentive Performance Pay (TIPP) when the team achieves performance targets.
- Your full-time work schedule is typically Monday through Friday from 8:30 am to 5:00 pm, with some flexibility desired based upon installation schedules and job requirements.
- A safe and respectful workplace culture, on-the-job training and advancement opportunities; paid time off; medical, dental, and vision benefits; short and long-term disability and company paid life insurance; and 401k with company match and an employee stock ownership plan (ESOP) to reward your efforts over the long term.
Salary : $21 - $25
