Medical Receptionist Bilingual Spanish

Description

Do you have a passion for serving our patients and our communities by providing high-quality, family-oriented, primary, and preventive health care services? Are you looking for a rewarding career with a company that has a dynamic work culture? If the answer is yes, the Medical Receptionist (Bilingual-Spanish) position at Windrose Health Network could be the job you are looking for. We are currently seeking a Medical Receptionist (Bilingual-Spanish) that will work effectively within the Windrose Health Network culture, which is described as family-friendly, supportive, transparent, and treats employees as we would want employees to treat our patients. We are seeking a Medical Receptionist (Bilingual-Spanish) that is a good advocate for their patients, solution-oriented, honest, and passionate. WindRose Health Network provides an opportunity for our employees to gain experience in a high energy, caring, supportive, technology-enhanced work environment, while making a difference in the lives of others. Offering pertinent information:

• Directing callers to appropriate Health Center staff
• Taking messages when appropriate
• Schedules appointments, verifies registration information and patient demographics
• Collects patient co-pays or other payments
• Inspects reception room for neatness

Education, Experience & Training:

• High School graduate or GED required; excellent Customer Service skills .
• A qualified candidate should preferably have at least two (2) years of work experience as a Receptionist in a health care service delivery setting.
• A qualified candidate should have a working knowledge of MicroSoft Word and Excel and a working knowledge of electronic medical record (EMR).
• Bilingual-Spanish

Experience:

• Customer service: 2 years (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Requirements

Knowledge, Skills & Abilities: This position requires:

A. maintaining a current license to drive an automobile in the State of Indiana;

B. effective levels of computer and other office equipment skills;

C. analytical and problem-solving skills;

D. solid time management skills;

E. knowledge of safety issues in an office setting;

F. good interpersonal skills when it comes to building and maintaining effective business/work relationships and working successfully with others; and

G. proficiency in speaking and writing a language in addition to English (e.g., Spanish).

Education, Experience & Training:

A. High School graduate or GED required; previous training in Customer Service skills related to telephone and/or Service Desk preferred.

B. A qualified candidate much have at least two (2) years of work experience as Receptionist or Service Desk attendant, preferably in a health care service delivery setting. In addition, experience with interpreting/translating is preferable, as is certification as a Medical Interpreter.

C. A qualified candidate must have a working knowledge of at least one work processing software package (preferably MicroSoft Word) and one spreadsheet development software package (preferably MicroSoft Excel or MicroSoft Access). A working knowledge of at least one electronic medical record (EMR) is preferred.

Equipment Used: Computer and standard office equipment.

Mental Demand: completing intricate, detailed work; handling confidential information; demonstrating leadership by taking the initiative and meeting objectives; high level of interpersonal/ relationship skills; analytical and problem solving skills -- identifies issues and alternatives and applies judgment in reaching just and effective decisions; identifies appropriate opportunities for innovation and develops new solutions or carries out new ideas.

Communications: Position requires detailed work, handling confidential information, problem-solving, language, verbal and some written communication skills, excellent customer contact skills and good level of interpersonal skills, and handling multiple concurrent tasks with frequent interruptions.

Physical Effort: This position necessitates standing, walking, bending, balancing, reaching, twisting, writing, sitting, talking, hearing, handling, fingering, and seeing. It requires sitting for long periods of time. It also entails "light work" -- i.e., exerting up to 20 pounds of force occasionally and/or up to 10 pounds of force frequently.

Working Conditions: The primary work environment for this position is a well-lighted, indoor office setting with no notable exposure to fumes, dust, or extremes in heat or to communicable diseases. Equipment used includes personal computer, photocopies, facsimile machine, calculator, multi-line telephone, laser printer, overhead and/or computer projector and other office related equipment. [Category III: No exposure to blood/body fluids.

Population Being Served By Position: Executive leadership and program management as well as all ages, infants, children, adolescents, young adults, older adults, geriatric.