Medical Receptionist

Description

Do you have a passion for serving our patients and our communities by providing high-quality, family-oriented, primary, and preventive health care services? Are you looking for a rewarding career with a company that has a dynamic work culture? If the answer is yes, the Medical Receptionist position at Windrose Health Network could be the job you are looking for.

We are currently seeking a Medical Receptionist that will work effectively within the Windrose Health Network culture, which is described as family-friendly, supportive, transparent, and treats employees as we would want employees to treat our patients. We are seeking a Medical Receptionist that is a good advocate for their patients, solution-oriented, honest, and passionate. WindRose Health Network provides an opportunity for our employees to gain experience in a high energy, caring, supportive, technology-enhanced work environment, while making a difference in the lives of others.

JOB RESPONSIBILITIES: (Note: An asterisk indicates an essential job function.)

Customer Service Component * (75%): The MR is responsible for completing the following Customer Service duties: 

A. greets consumers and visitors in a courteous, welcoming manner. 

B. responds to incoming telephone calls by:

     1) offering pertinent information (e.g., directions)

     2) directing callers to appropriate Health Center staff

     3) taking messages when appropriate, and 

    4) scheduling appointments.

C. whenever a consumer presents him/herself in the Health Center as an "established" patient, verifies registration information by validating and updating insurance/payer information and patient demographics.

D. when interacting with "new" patients:

     1) completes the registration process to include patient demographics, insurance and/or payer information, local emergency contacts,

     2) distributes new information packets, copies insurance cards and completes all necessary forms. 

     3) if indicated, instructs consumers on WHN's sliding fee scale and provides related forms.

     4) if indicated, instructs patients on WHN's "Assisted Medication Program" and provides related forms.

E. collects patient co-pays or other payments.

F. schedules and reschedules appointments according to office guidelines.

G. acts as liaison between consumers and visitors by: 

     1) directing questions to appropriate WHN personnel, and 

     2) directing all visitors to appropriate in-house personnel.

H. monitors the Health Center's waiting area for consumer/visitor problems and maintains neatness in that area.

I. assists with the patient check-out process including collecting payments, issuing receipts and posting cash payment data

Front Office Component (15%): The MR is responsible for completing for following Front Office duties: 

*A. Helps maintain a clean and neat work environment in the Health Center's Front Office.

*B. Serves as a consumer/visitor liaison between the front office and back office.

C. At the request of the Front Office Manager or Practice Manager, assists with: 

     1) the daily mail distribution -- i.e., opens, distributes and files incoming mail as well as prepares outgoing mail;

     2) requests for copies of patient medical records, while ensuring that all requests have appropriate authorization and documentation;

     3) informing medical providers of upcoming schedules, patients or scheduled meetings; and 

     4) maintaining adequate supplies of all front office stock.

Other Duties (10%):

*A. Adheres to WHN's policies and guidelines pertaining to confidentiality in all activities and at all times. 

B. when appropriate, uses his/her language skills to: 

     1) augment the delivery of the duties listed in this Job Description;

     2) at the request of the Practice Manager, serve as an interpreter for the Health Center medical staff while they provide clinical care to non-English speaking patients; and 

     3) at the request of the Practice Manager, translate WHN documents into the foreign language(s) in which he/she is proficient, or, when indicated, translate documents written in the foreign language in which he/she is proficient into English.

C. Miscellaneous: in addition to the aforementioned duties, the MR: 

• prepares reports and other documentation as required;
• attends meetings and training sessions as required; 
• conducts all activities in compliance with applicable laws, regulations, standards, and WHN policies and procedures; and 
• performs other verbal or written, specific assigned tasks related to the daily operations of the WHN, requiring similar or lesser skills and abilities, some of which are continuing, while others are occasional in nature.

WHN is an Equal Opportunity Employer

Requirements

Other pertinent information:

• Directing callers to appropriate Health Center staff
• Taking messages when appropriate
• Schedules appointments, verifies registration information and patient demographics
• Collects patient co-pays or other payments
• Inspects reception room for neatness

Education, Experience & Training:

• High School graduate or GED required; excellent Customer Service skills .
• A qualified candidate should preferably have at least two (2) years of work experience as a Receptionist in a health care service delivery setting.
• A qualified candidate should have a working knowledge of MicroSoft Word and Excel and a working knowledge of electronic medical record (EMR).

Experience:

• Customer service: 2 years (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)