Patient Navigator-Breast Surgery Center

Discover Windsong
A diagnostic radiology center of excellence where personalized service, world-class imaging and compassion meet.

We offer a comprehensive benefits package to all our employees to include:

• Competitive hourly rate
• Medical/Dental/Vision benefits the 1st of the month following your start date
• 401K with Profit Sharing beginning day 1 of employment
• Vacation and PTO days on an accrual basis beginning on your start date
• 6 paid holidays
• 4 hours of paid community service or volunteer hours a year
• Annual bonus opportunity for all
• Annual reviews for merit increases
• Work Life Balance-NO On-call or Over Nights
• Beautiful spa-like work environment
• Opportunity to learn and grow your career within Windsong
• Stable organization with a great reputation in WNY

Job Summary:
The Patient Navigator works within a team of Navigators, it is a patient advocate and is responsible for guiding patients, families, and caregivers to help overcomes healthcare system barriers and facilitates timely access to quality health and psychosocial health care throughout the continuum of care for breast and lung patients. The Patient Navigator will assist with access issues, develop relationships with referring health care providers and ensure the complete and efficient management of all referrals, including the acquisition of necessary patient-care materials and medical records.

Duties/Responsibilities:
(95%) Patient Care

• Develop relationships with community groups to create a referral system for support for patients, increase health awareness and provide education
• Tracks all new patient requests, provide monthly statistics and referring patterns
• Works closely with the patient care team and assists in the coordination of patient care by removing barriers that would otherwise prevent patients from receiving health care services
• Support patients by resolving questions, comments and concerns; specifically communicating with each and every biopsy patient both before and after procedures as outlined within Windsong procedures
• Communicate with newly diagnosed patients within Windsong outlined intervals after diagnosis and support with scheduling procedures, connecting with surgeons, community resources and support services and assist in coordination of services throughout the continuum of care.
• Obtain images and reports and distribute second opinions to Radiologists
• Research and stay abreast of new patient resources and treatment options.
• Work directly with Windsong physicians for directives on Breast Patient Navigator and Lung screening program initiatives and goals.
• Interact on routine basis with patients, other departments and referring physicians on breast care and lung cancer screening concerns.
• Promote communication between patient and healthcare providers and reinforce physician-patient relationship.
• Assist and promote smoking cessation programs for patients.
• Upload, review and maintain in a tracking system for all patients screened with a low dose screening CT scan.
• Assist in maintaining the lung registry.
• Organize and enter breast and lung pathology into reporting system.
• Enter patient information into lung history forms.
• Track patients with breast atypia results.
• Maintain tracker of core-guided breast biopsy patients.
• If accessible, obtain reports, scripts, and images of patients from outside facilities coming to our facility for core-guided breast biopsies.
• Contact and assist scheduling patient overdue for annual screening exams (breast and lung).
• Obtain a script for screening patient, if screening patient does not have health insurance, assist patient with connecting to New York State Cancer Services Program.

(5%) Completes other tasks and projects as assigned

Required Knowledge, Skills, and Abilities:

• Knowledge of and adherence to company policies and protocols
• Knowledge of and adherence to HIPAA and safety guidelines
• Knowledge of basic level computer skills
• Skill in organizing and prioritizing work and following assignments through to completion
• Skill in written and verbal communication
• Ability to work independently and in a team environment
• Ability to work in a fast-paced environment and meet established deadlines
• Ability to be flexible in schedule and adaptable to constant change
• Ability to effectively handle details with accuracy
• Ability to maintain regular attendance and on-time approval to work as scheduled
• Ability to deliver high-quality customer service to internal and external customers by communicating with integrity and compassion
• Ability to resolve service recovery issues and understand when to escalate to the next level
• Ability to remain calm in difficult situations

Education and Experience:

• High School Diploma or equivalent required.
• At least two years of work experience in a healthcare environment dealing directly with patients required.
• Technical clinical experience and/or experience in the area of the practice is a plus
• Experience and competency in a patient advocacy and/or customer service role
• Familiarity with medical terminology required
• Certification from the National Consortium of Breast Centers required within two years

Physical Requirements:

• Heavy lifting: up to 100 lbs. maximum with frequent lifting and/or carrying objects weighing up to 50 lbs.
• Must be able to stand, stoop and lift and walk without restrictions.
• Requires the use of office equipment, such as computers, fax machines, telephones, and copiers
• Requires computer-related activities for extended periods
• Requires the ability to see, hear, speak, write, and key

Travel Required (% of the time):

• 0-25%

Windsong Radiology is an equal employment opportunity employer. Employment decisions are based on merit and business needs, and not on legally protected classes including but not limited to race, color, citizenship status, national origin, ancestry, gender, or expression whether or not such gender identity or expression differs from the employee’s physical sex as assigned at birth (including transgender status), sexual orientation, age, weight, religion, creed, physical or mental disability, predisposing genetic characteristics and information, marital status, familial status, domestic violence victim status, veteran status, military status, political affiliation, or any other factor and/or status protected by law. The policy applies to all areas of employment, including recruitment, hiring, training and career development, promotion, advancement, transfer, termination, layoff, compensation benefits, retirement, social and recreational programs and all other conditions and privileges of employment in accordance with applicable federal, state and local laws. Some benefits listed are dependent on employment status (ex. Full-Time, Part-Time) and/or number of hours worked.