AV / IT Technician

Description

Join the Windsor Hospitality Team as an AV/IT Technician!

Are you passionate about technology and providing top-notch support in dynamic environments? Windsor Hospitality is looking for a dedicated AV/IT Technician to join our team!

FEATURED BENEFITS:
*Medical, Dental, Vision, Life and Disability Insurance
*FSA
*Free meal provided by hotel during scheduled shift
*Employee Assistance Program    
*401K and ROTH 401K
*Growth opportunity
*Paid Time Off
*Sick Time Off
 

Purpose for the Position:

The ideal candidate will be responsible for the installation, maintenance, and troubleshooting of audio-visual and IT systems. This role combines technical expertise in AV equipment with a strong understanding of IT infrastructure to support seamless communication, presentations, and events.

Essential Responsibilities:

1. Audio-Visual (AV) Support:

• Set up, configure, and operate AV equipment for meetings, events, and conferences, including projectors, microphones, speakers, video conferencing systems, and digital displays.
• Troubleshoot AV issues, ensuring minimal disruption during live events.
• Maintain and upgrade AV systems to meet evolving organizational needs.

2. Information Technology (IT) Support:

• Provide basic IT support for hardware, software, and network issues. Work with an IT Helpdesk ticketing application to provide AV and computer hardware and software support.
• Assist in the configuration and support for Microsoft 365 applications.
• Setup email accounts within Microsoft Outlook.
• Initial setup and ongoing maintenance of desktop and laptop computers.
• Work with third party vendors to secure maintenance and warranty work as needed.

3. System Maintenance and Upgrades:

• Perform regular maintenance and updates on AV and IT systems to ensure optimal performance.
• Monitor system performance and proactively address potential issues.
• Collaborate with vendors for the repair and upgrade of AV and IT equipment.

4. Documentation and Training:

• Maintain accurate documentation of AV/IT setups, configurations, and troubleshooting processes.
• Provide training and support to staff on using AV and IT systems.
• Maintain an inventory of all AV and IT hardware and software.

5. Collaboration and Customer Service:

• Work closely with other departments to understand and meet their AV/IT needs.
• Deliver excellent customer service to internal and external stakeholders.
• Use good communication skills with employees and guests.

Qualifications:

Education and Experience:

• Associate or bachelor’s degree in information technology, Audio-Visual Technology, or related field (or equivalent work experience) highly preferred.
• 2 years of experience in AV/IT support, preferably in a corporate and events environment.

Technical Skills:

• Proficiency in operating and troubleshooting AV equipment, including projectors, sound systems, and video conferencing tools (e.g., Zoom, Teams).
• Knowledge of networking principles, including IP configuration and wireless networking.
• Ability to troubleshoot and resolve technical issues under time-sensitive conditions.
• Ability to work a cloud-based IT Helpdesk ticketing system.
• Proficient in Microsoft 365 applications including Office and MS Teams.
• Familiarity with AV control systems (e.g., Crestron, Extron)

Soft Skills:

• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal abilities.
• Ability to manage time effectively and prioritize tasks in high-pressure environments.

Working Conditions:

• Occasional lifting of heavy AV equipment (up to 50 lbs.).
• Flexible work schedule, including early mornings, evenings, and weekends as needed for events.
• Ability to travel between company locations or off-site events as required.

Preferred Certifications (Not Mandatory):

• AVIXA CTS (Certified Technology Specialist)
• Crestron or Extron certifications

Windsor Hospitality is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Windsor Hospitality does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Qualifications