Social Sales and Catering Manager

Description

Purpose for the Position: 

Responsible for attainment of assigned goals tied to the overall performance of the hotel. The individual will be responsible for effectively soliciting and securing new accounts, maintaining existing accounts and implement the sales and marketing strategies to maximize profits of the hotel while maintaining customer satisfaction. The Catering Manager will work in conjunction with the Director of Sales to meet the revenue goals, oversee the successful execution of the events and maintain the daily operations of the Catering Department.

Essential Responsibilities: 

1. Effectively attain assigned sales and revenue goals as well as solicitation call goals
2. Develop and execute business plans for designated markets
3. Proactively conduct solicitation calls (emails and phone), hotel site tours, client’s offsite visits specific to assigned market segment, using all available technology, in order to generate new leads
4. Develop and continually enhance relationships with assigned accounts to maintain high visibility and increase market share
5. Aim to maximize revenue in rooms, public space, food and beverage, and ancillary products and services.
6. Monitor and evaluate trends within assigned market segment.
7. Keep excellent record of all client interactions within the sales tool
8. Ensure client communication and lead response is professional, effective and timely
9. Maintain an updated pipeline of business opportunities and be ready to share progress at all times
10. Participate in Daily Business Review and adhere to rate quotes guidelines
11. Prepare and present effective, personalized and creative proposals
12. Negotiate and execute contracts that are fair, profitable and have received approval from Director of Sales
13. Assist Director of Sales in building standard menus, specialized menus and packages and conduct regular competitive pricing analysis
14. Develop a full working knowledge of the operations and policies of the hotel and applicable departments
15. Interface with kitchen and banquet departments regarding specific client needs.
16. Prepare, distribute and review all Banquet Event Order with the Hotel Team in a timely manner and while ensuring its accuracy
17. Lead Banquet Event Order meetings
18. Ensure changes are communicated timely to impacted departments/operations leaders
19. Assume responsibility for the successful set-up and execution of social and corporate meetings, meals, and special events
20. Ensure Banquet checks have been signed at conclusion of events and final payment secured
21. Assist Director of Sales with catering forecasts and reports
22. Develop active communications and close rapport with Convention & Visitors Bureau, National Sales Offices, Planners Associations, Chamber of Commerce, and other sources of sales information and support
23. Travel locally to conduct outside calls, promote the hotel, and review competition
24. Participate in trade shows and community and professional organizations to maintain high visibility and the achievement of revenue goals
25. Supports and adheres to the core values, the mission statement, service fundamentals, and guest service philosophy as defined by the company.   
26. All other duties as assigned by the Director of Sales or General Manager

Skills and Abilities: 

• Ability to operate under pressure in a fast-paced environment, able to deliver effective results, meet tight deadlines and targets
• Excellent attention to detail and organizational skills
• Create new ways of presenting information that will attract peoples’ attention
• Frequently change from one activity to another, for example, writing a speech, giving a speech, and writing a report of campaign progress
• Approach all encounters with guests and employees in an attentive friendly courteous and service-oriented manner
• Have working knowledge of room set-ups, including audio/visual equipment
• Have working knowledge of food & beverage, menu pricing and menu design

Physical Demands: Light work. Exerting up to 20 pounds of force occasionally. Must be able to lift and carry general office supplies and equipment. This work requires the ability to sit for long periods of time, move around the hotels to give site tours, visit clients off-site or stand at tradeshows.

 Requirements 

• Hotel Sales experience required
• Delphi experience as plus
• Associate degree preferred, or an equivalent level of education and experience
• Demonstrate excellent oral, written communication and presentation skills
• Demonstrate excellent public contact skills
• Ability to work flexible schedule to include evenings, weekends and holidays
• Ability to travel to attend workshops, tradeshows, conventions, etc.
• May require a valid Driver’s License
• Proficiency in computer software

Qualifications

Salary : $68,640