Service Manager

• General Maintenance: Perform routine maintenance tasks including plumbing, electrical, HVAC, carpentry, and appliance repairs. Maintain property curb appeal and all pool/spa/fountains. 
• Work Orders: Complete work orders efficiently and ensure they are closed out within 24 hours.  Assign work orders as necessary to team members. The system currently utilized is Yardi. 
• Unit Turnover: Prepare vacant units for new residents, including painting, cleaning, and necessary repairs. Work with vendors/contractors to manage the make ready process. 
• Emergency On-Call Repairs: Respond to emergency maintenance requests and after-hours calls in an on-call rotation. Weekend work is a requirement.  
• Preventive Maintenance: Conduct regular inspections and preventive maintenance on all equipment and systems (e.g., HVAC, plumbing, electrical, Fire & Life Safety) to ensure proper functioning and to prevent potential issues. 
• Safety and Compliance: Ensure compliance with all safety regulations and policies. Maintain a clean and safe working environment using proper PPE (Personal Protective Equipment). 
• Inventory Management: Manage and track inventory of maintenance supplies and equipment. Order supplies, create purchase orders and process invoices. 
• Record Keeping: Maintain accurate records of maintenance activities, repairs and daily mechanical rounds. Utilize computer, smart phone, and tablet. 
• Customer Service: Interact with residents in a professional and courteous manner, addressing their concerns promptly and effectively. Support the company’s values and culture.  Interact professionally with contractors, vendors, and suppliers. 
• Team Collaboration: Work closely with the property management team to identify and resolve maintenance issues. 

• Strong leadership, create a positive team environment, and maintain a strong sense of morale while being a positive role model 
• Familiarity with budget monitoring and contract management 
• Experience ordering supplies, creating purchase orders, and processing invoices 
• Experience managing employees, scheduling and overseeing vendors, contractors and suppliers 

• 30% housing discount eligible at a Windsor Community. 
• 10% annual bonus potential. 
• Annual PTO including: 10 vacation days, 6 sick days, 3 floating days, and 9 paid holidays. 
• Bi-annual regional sales, service, and performance awards. 
• Cellphone stipend of $40/month, annual shoe/accessory allowance, and tuition assistance. 

• Education: High school diploma or GED. Technical training or certifications in relevant fields (e.g., HVAC, plumbing, electrical) preferred. 
• Experience:  
  • Minimum of 5 years of experience in apartment maintenance or a related field. 
  • Minimum of 2 years in a supervisory/leadership role. 
  • Familiarity with budget monitoring and contract management 
  • Experience ordering supplies, creating purchase orders, and processing invoices 
  • Experience managing, scheduling and overseeing vendors, contractors and suppliers 
  • Proficient in using hand and power tools. 
  • Strong experience in HVAC, plumbing, electrical, and general maintenance repairs. 
  • Excellent problem-solving skills and attention to detail. 
  • Ability to work independently and as part of a team. 
  • Excellent communication and interpersonal skills. 
  • Experience and ability using smart devices and property management software. 
  • EPA Type II preferred or ability to become certified within 90 days of start date. 
  • CPO (Certified Pool Operator) preferred or ability to become certified within 90 days of start date. 
• Physical Requirements: 
  • Ability to lift and carry up to 50 pounds. 
  • Ability to stand, walk, bend, and climb stairs/ladders for extended periods. 
  • Comfortable working in various weather conditions and environments. 

Salary : $69,680 - $87,110