What are the responsibilities and job description for the BUSINESS OFFICE MGR position at WINDSOR HEALTH AND REHABILITATION CENTER LLC?
Description
The Business Office Manager is responsible for managing all functions of the business office, including billing, collections, resident trust and accounts payable. This position works reports directly to the Administrator.
Duties and Responsibilities
•Lead and coordinate all aspects of the business office, including supervision of the billing, collecting, resident trust accounting and accounts payable functions.
•Responsible for the supervision, hiring and training of the business office staff.
•Responsible for coordinating and directing the day to day responsibilities of the business office staff.
•Ensures the business office functions are adequately staffed to minimize gaps in coverage.
•Responsible for all aspects of the resident trust accounting system, including security of patient funds.
•Oversee the patient billing system to ensure accuracy of patient account billing information, including coordination with other departments necessary.
•Responsible for all patient related accounts receivable balances including Medicare, Medicaid, Insurance, Private and Other Payers to ensure accurate balances, timely billing and collections.
•Responsible for front end collections of A/R balances due from residents while in-house (meets with residents and responsible parties upon admission and routinely thereafter to follow up on collections).
•Responsible for back end collections of A/R balances due from residents after discharge.
•Manage the Medicaid pending application and conversion process to ensure timely resolution.
•Responsible for month-end closing of billing system in accordance with company policy and timelines.
•Responsible for timely processing of charges, adjustments, refunds, payment posting and write offs.
•Ensures patient bills and collection letters are processed accurately and timely.
•Follow up with additional billing information to clear claim edits and rejections.
Requirements
Coordinate responses to various audit requests.
•Help answer vendor questions regarding accounts payable invoices.
•Coordinates and attends meetings as needed.
•Participate in proactive team efforts to achieve departmental and company goals.
•Provide leadership to others through example and sharing of knowledge/skill.
•Enters charges in Point Click Care (PCC) billing system.
Other requirements:
- Knowledge of Point Click Care billing system, ABILITY or other reimbursement platforms
- Must be familiar National Data Care Resident Funds Management System (RFMS)
- Knowledge of different payer sources, including denial appeal process
- Must be flexible
- Ability to communicate with diverse population
