Patient Care Front Desk Coordinator

About Us:
We are a well-established dental office located in Windsor, CT, dedicated to providing top-quality care in a friendly and comfortable environment. Our team is committed to creating positive patient experiences and delivering exceptional dental services. We are seeking a reliable, organized, and compassionate Patient Care Front Desk Coordinator to join our team and help support our patients and staff in an efficient, welcoming manner.

Job Description:
As a Patient Care Front Desk Coordinator, you will be the first point of contact for our patients, ensuring their visit runs smoothly from check-in to check-out. Your role will include managing patient schedules, answering inquiries, and providing a positive and professional front-office experience. You will play a crucial role in patient care coordination, office efficiency, and the overall patient experience at our dental practice.

Key Responsibilities:

• Patient Interaction:
• Greet and check-in patients as they arrive, creating a friendly and welcoming environment.
• Answer phone calls, emails, and other inquiries in a courteous, timely, and professional manner.
• Schedule and confirm patient appointments, including follow-up visits, cancellations, and rescheduling.
• Collect and verify patient information, including insurance details, medical history, and other necessary forms.
• Ensure that patients are informed about their upcoming procedures and dental treatment plans.
• Administrative Support:
• Manage patient scheduling and appointment reminders to ensure optimal office flow.
• Handle patient check-out, process payments, and provide billing information as needed.
• Maintain accurate patient records and ensure all necessary documentation is up to date.
• Assist with insurance verification, billing inquiries, and processing claims.
• Organize patient charts and files, ensuring confidentiality and HIPAA compliance.
• Office Coordination:
• Ensure smooth office operations, including maintaining a clean and organized front desk area.
• Assist with ordering office supplies and maintaining inventory as needed.
• Work closely with the dental team to ensure patient care needs are met and appointments are properly managed.
• Manage patient waitlists and ensure timely communication about appointment availability.
• Customer Service:
• Address any patient concerns or questions with a calm, empathetic approach, providing resolutions when possible.
• Provide high-level customer service to enhance patient satisfaction and encourage repeat visits.
• Maintain a professional and positive atmosphere, fostering a sense of trust and comfort for patients.

Qualifications:

• Previous experience in a dental office, medical office, or customer service environment is preferred.
• Knowledge of dental terminology, procedures, and insurance is a plus.
• Strong communication and interpersonal skills with the ability to interact professionally with patients and staff.
• Ability to multitask and handle a busy office environment efficiently.
• Detail-oriented with strong organizational skills and a commitment to accuracy.
• Proficient in using office equipment (phones, computers) and dental office software (experience with dental management systems a plus).
• Ability to maintain patient confidentiality and adhere to HIPAA standards.
• Friendly, compassionate, and dedicated to providing excellent patient care.

Schedule:

• Full-time Monday - Thursday schedule

Compensation:
Salary commensurate wth experience

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Expected hours: 38 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Paid time off

Schedule:

• Monday to Friday

Ability to Commute:

• Windsor, CT 06095 (Required)

Ability to Relocate:

• Windsor, CT 06095: Relocate before starting work (Preferred)

Work Location: In person

Salary : $18 - $22