What are the responsibilities and job description for the Computer Support Technician position at Windsor Public Schools?
- Install, maintain and repair end user devices, such as desktops, laptops, Chromebooks, iPads, projectors, or network and server technologies.
- Upgrade various hardware and software, as needed
- Administer user permissions and access rights
- Provide technical support via phone, email and/or virtual conference.
- Relocate equipment in district
- Organize projects and meet deadlines as assigned by the Director of Information & Technology and the MIS Manager
- Provide timely and accurate responses to assigned tasks and tickets according to Windsor Public Schools policies, procedures, and best practices
- Prioritize incidents and service requests according to defined processes
- Prepare hard copy and online documentation to improve user knowledge and correct usage of district technologies and applications
- Maintain and update inventory of all technology equipment on a regular basis
- Travel between schools and central office as necessary on a regular basis.
- Work independently and effectively with minimal supervision
- Oversee the administration of, or supervise one or more specialty areas, i.e. CTE computer labs with specialized software, and/or audio visual systems typically found in auditoriums, music, and performance classrooms.
- Collaborate with Technology Department members and recommend sound corrective solutions for resolving a wide-range of technical issues that require complex troubleshooting skills
- Perform cost/benefit analysis and recommend for purchase commercially available software and hardware products
- Proactively secure and protect Windsor Public School District’s digital assets and information systems, as well as maintain confidentiality
- Be respectful and personable toward all technology users–students, staff, parents, and others.
- Stay current with technology changes by attending educational workshops, reviewing professional publications, utilizing internal training resources, as well as obtaining industry recognized certifications.
- Consult with and provide expert advice to staff, students, committees, or special interest groups using school facilities regarding hardware and software usage for specific purposes.
- Strong knowledge of technology and how it operates, including, but not limited to operating systems (Windows, MacOS, iOS, ChromeOS), networking equipment (switches and access points), and interactive projectors, TVs, flat panel displays, badge readers, and peripherals.
- Strong technical knowledge of IP networks, Microsoft Active Directory, DHCP, DNS and GPMC. Knowledge of server virtualization, a plus.
- Strong knowledge of maintaining, customizing, troubleshooting, and supporting mobile devices. Experience with Chromebooks and Google Admin Console strongly preferred. Experience with MacOS and iOS, a plus!
- Working knowledge of software related to the educational needs of the district including Google Workspace for Education, Adobe, and office productivity.
- Working knowledge of communication systems for data, audio and video.
- Ability to operate, maintain, and repair district technology equipment
- Must be organized and self-directed.
- Ability to communicate effectively with employees as well as vendors and suppliers.
- Ability to solve problems, manage time effectively, and work independently under own initiative as a member of a team.
- Self motivated to learn and acquire new skills in a dynamic work environment
- Willingness and/or aptitude to teach people how to use technologies
- Proven record of honesty, integrity and the ability to maintain confidentiality is a must.
- Programming and/or enterprise level network experience desirable
- Lift and carry objects weighing up to 50 pounds repeatedly.
- Ability to climb a ladder to work on a projector or access point, etc.
- Bachelor’s or Associate degree in computer science or related field, or equivalent combination of education and training, and three or more years of experience in computer technical support, computer consulting, and/or computer operations that demonstrates knowledge and ability to work well with people as they resolve technical and A/V problems according to complex plans and procedures in a fast-paced, team environment.
- Aptitude for and willingness to develop both technical and communication skills
- CompTIA A certification (preferred)
- Valid Motor Vehicle Operator's license and own transportation (required)
JobID: 3608
Position Type:
Technology/Computer Technician
Technology/Computer Technician
Date Posted:
2/14/2023
2/14/2023
Location:
District-wide
District-wide
Computer Support Technician
Advertisement for Computer Support Technician: Seeking an individual enthusiastic about technology who is a learner, self-starter, has technical knowledge, education, and experience in Windows, MacOS, iOS, ChromeOS, A/V, and networks. Must have at least three or more years of experience in computer technical support, computer consulting, and/or computer operations demonstrating knowledge and ability to work well with people as they resolve complex technical and A/V problems in a fast-paced, team environment. Must be a good communicator in person, virtually, over the phone, or via email. Must be able to patiently teach users how to use technology. Must be honest and have integrity. Must have a valid driver’s license, own transportation, and be able to lift heavy objects up to 50 lbs.
Position Summary: A Computer Support Technician works under the direct supervision of the MIS Manager to provide support for Windsor Public Schools students and staff related to the District-wide operation of computer systems. Provides hardware, software, A/V, and network communications support, consultation, documentation, and other related work to facilitate the daily operations of the Technology Department in Windsor Public Schools. This position requires a high level of independence, flexibility, and problem solving skills as well as excellent communication and interpersonal skills.
Position Summary: A Computer Support Technician works under the direct supervision of the MIS Manager to provide support for Windsor Public Schools students and staff related to the District-wide operation of computer systems. Provides hardware, software, A/V, and network communications support, consultation, documentation, and other related work to facilitate the daily operations of the Technology Department in Windsor Public Schools. This position requires a high level of independence, flexibility, and problem solving skills as well as excellent communication and interpersonal skills.
Reports to: MIS Manager and Director of Information and Technology
Work Year: 12 months, Non-union position. Benefits eligible
Essential Job Functions:
Additional Duties: Performs other related tasks as assigned by the supervisor.
Note: The above description is illustrative of tasks and responsibilities. It is not meant to be all inclusive of every task or responsibility.
Knowledge, Skills and Abilities:
Travel Requirements: Frequent travel between schools, or between schools and central offices will be required.
Physical and Mental Demands, Work Hazards:
Qualifications Profile: Any combination of education and experience providing the required skill and knowledge for successful performance would be qualifying. Typical qualifications would be equivalent to:
Salary: $50,000-$67,000 (depending on experience), Paid vacation, 13 paid holidays, mileage reimbursement.
Application Procedure: Apply Online
Application Procedure: Apply Online
Salary : $50,000 - $67,000
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