What are the responsibilities and job description for the Office Administrative Assistant/Customer Service Rep position at Windsor Sanitation, Inc?
About us
At Windsor Sanitation, Inc the ideal candidate has clerical experience, proactively resolves issues, process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.
This position requires a minimum 1-3 years of experience in the field or in a related area. This position will work under supervision and will report to management. The target is to ensure excellent customer service standards. This position will be in office Monday thru Friday. There is an opportunity for career advancement!
Responsibilities
- Communicate with customers via phone and email
- Provide knowledgeable answers to questions about product, pricing and availability
- Work with internal departments to meet customer's needs
- Data entry in various platforms
- Open and maintain customer accounts by recording account information, upgrading services on accounts
- Contribute to TEAM effort by accomplishing related results as needed
- Manage large amounts of incoming calls and routing them to the appropriate department who handles the specific need of the customer
- Handle complaints, provide appropriate solutions, follow up to ensure resolution
- File documents as needed
- Greet visitors
- Assist with placement of orders, process payments and issue refunds
Qualifications
- At least 1 - 3 years of relevant work experience
- Excellent phone etiquette, excellent verbal, written, and interpersonal skills
- Ability to multi-task, organize, and prioritize work
Windsor Sanitation, Inc provided the following inclusive hiring information:
- Paid time off
Job Type: Full-time
Pay: From $23.00 per hour
Expected hours: 40 – 50 per week
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
Education:
- High school or equivalent (Preferred)
Experience:
- Microsoft Office: 1 year (Preferred)
- Customer Service: 1 year (Preferred)
Work Location: In person
Salary : $23