Director Commercial IT Systems

Awarded World’s Best Small Ship Cruise line, Windstar Cruises is known for intimate yacht style experience and unique voyages to the world’s best small ports and hidden harbors. Its three sailing yachts and three all-suite yachts carry just 148 to 342 guests and cruise around the world.

Our Mission: We imagine and deliver personalized and immersive experiences 180 degrees from ordinary

Our Vision: Enriching people’s perspective through inspired travel

Our Values: Welcoming, Innovative, Now, Discipline, Serve, Teamwork, Authentic, Responsible

We are currently seeing a driven, analytical professional to join the Windstar team as a our Director of Commercial IT Systems! This position will lead brand technical and partner with marketing and commercial teams aiding them in their migration towards foundational website and Martech stacks, driving the acceleration of customer data platforms, CRM, loyalty and personalization. This position also leads global website development for all B2B and B2C sites while optimizing to deliver immediate and sustained commercial impact.

• Martech Platform & Strategy:
  • Partner with Xanterra teams to support platform migration and conversion, overseeing cross functional teams, vendors and ensuring successful delivery of CRM, CDP and related data migrations.
  • Develop and implement comprehensive marketing technology solutions that enhance performance marketing capabilities, driving significant sales growth across brands and regions.
• eCommerce/B2B/B2C & Strategy:
  • Accelerate revenue growth, optimizing the end-to-end customer journey, and enhancing conversion across all digital touchpoints.
  • Develop and execute the overarching eCommerce strategy, setting a clear vision that aligns with business objectives and drives significant new acquisition growth.
  • Provide strategic direction, mentorship, and development opportunities to high-performing eCommerce and Creative teams, fostering a culture of continuous improvement and innovation
  • Lead web development, strategy and partner with cross functional teams with a user/customer centric design focus delivering in a modern web UI framework.
• Engineering, QA & DevOps: Embrace all engineering facets while working closely across functional teams, striving to deliver a high-quality product to market in an automated fashion
• Communication & Coordination: Facilitate communication regarding roadmap items, support metrics, and report on the impact of our roadmap. Ensure development timelines are understood and achieved through governance and project management best practices.
• Business Alignment: Ensure business requirements align with our commercial roadmap strategy and drive the successful execution of projects.
• Collaboration: Partner closely with Product, Engineering, Marketing and Sales teams to drive alignment and execution of key eCommerce initiatives
• Documentation: Ensure all roadmap items have supporting documentation and decision-making archives. Oversee vendor system documentation and the catalog of company internal system documentation and application knowledge to ensure that it conforms to the current state and use of the application.
• Discovery & Dependencies: Facilitate discovery processes to identify and document requirements, ensuring development dependencies are understood and communicated.
• Metrics & Reporting: Develop and maintain metrics to measure the impact of the roadmap. Create comprehensive reports to track progress and identify areas for improvement. Present data-driven insights to key stakeholders.
• Timeline Management: Monitor development timelines, identify potential delays, and work with teams to mitigate risks. Provide regular updates to stakeholders.
• Agile Development: Demonstrate familiarity with agile development processes and possess knowledge of scrum methodology.
• Security & Compliance: Support compliance with multiple industry and government data security and data privacy mandates including PII, GDPR, CCPA, and others. Partner with Windstar and Xanterra IT to address updates as well as security vulnerabilities identified by the Infrastructure & Security team.

• 10 years of experience in Web Development, Martech, B2B, B2C Technology leadership, with expertise in platforms (CRM systems, customer communication systems) and programs (CRM journeys, upsells, data tagging).
• Demonstrated ability to drive cross-functional collaboration and manage stakeholders at all levels.
• Proficiency in Agile methodologies.
• Ability to convert business requirements into technical specifications.
• Excellent ability to communicate both verbally and in a written format is critical to the success of any individual in this position due to the amount of documentation and training required.
• Experience with Jira or similar tools.
• Strong analytical skills, including success criteria and data-driven decision-making.
• Proven ability to manage large-scale vendor relationships and contracts, with a focus on cost efficiency and service delivery.

EEO: Windstar is committed to a diverse and inclusive workplace.  We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.