What are the responsibilities and job description for the Manager Community Connect position at Windstream?
Kinetic is a premier internet solutions provider on a mission to deliver ultra-fast, reliable internet to consumers and small businesses across the U.S., helping them Internet better™.
About this Role:
As a Community Connections Manager for Kinetic, you will use a proactive approach to leading a team that is integral to our local market success. You will use your talent for nurturing strong sales teams and connecting deeply with the local region you and your team support. In this role you will drive sales performance while ensuring that the team's activities are closely aligned with the needs of the local community.
We offer a dynamic and collaborative workplace with a focus on career growth and community engagement.
Join us as we redefine local market sales, with a strategy that is as community-aware as it is results-driven. If you have a passion for sales and a deep understanding of local and regional dynamics, this is where you can make a significant impact.
What You’ll Do:
Audio Visual Needs - Hearing: Continuously: 67-100%| Near Vision: Continuously: 67-100% | Far Vision: Occasionally: 0-33% | Peripheral Vision: Occasionally: 0-33%
Equipment Used in Job Performance: Computer, Printer, Fax, Telephone, Basic Office Supplies, Copier
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Our Benefits:
Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience.
Notice to Non-U.S. Citizens: Windstream, as a holder of licenses granted by the Federal Communications Commission, is required to notify and to obtain approval from federal regulatory agencies prior to granting certain system/network access to any non-U.S. citizen personnel. Offers of employment extended to non-U.S. citizens are contingent upon receiving the requisite approval from agencies overseeing compliance. Non-U.S. citizens are required to provide Windstream with the personal identifying information required to obtain the necessary approval prior to accessing certain systems and/or Windstream’s network. If you are not a U.S. citizen, please notify your recruiter or email CORP.HRlegal@windstream.com as soon as possible for information on Windstream’s foreign personnel disclosure and approval requirements.
- As part of the Kinetic family, you’ll have the opportunity to work with cutting-edge technology, including premium broadband, security solutions, voice, and digital TV services, all delivered through our enhanced fiber network.
- Join us in revolutionizing how people connect and communicate. Your work will directly contribute to making Kinetic the most helpful internet service provider, ensuring our customers Internet better™ every day.
About this Role:
As a Community Connections Manager for Kinetic, you will use a proactive approach to leading a team that is integral to our local market success. You will use your talent for nurturing strong sales teams and connecting deeply with the local region you and your team support. In this role you will drive sales performance while ensuring that the team's activities are closely aligned with the needs of the local community.
We offer a dynamic and collaborative workplace with a focus on career growth and community engagement.
Join us as we redefine local market sales, with a strategy that is as community-aware as it is results-driven. If you have a passion for sales and a deep understanding of local and regional dynamics, this is where you can make a significant impact.
What You’ll Do:
- Lead a dedicated sales team, ensuring they deliver exceptional service and meet sales goals, with a keen understanding of the local market nuances.
- Forge genuine connections with the local community, leveraging these relationships to enhance market presence and drive sales initiatives.
- Regularly coach and mentor team members, fostering a culture of excellence and continuous improvement
- Oversee the hiring and onboarding process, cultivating a team that is not only skilled in sales but also resonates with the local region's culture and values.
- Partner with local sales teams to organize and staff events that resonate with the local community, amplifying regional sales efforts.
- Provide direct sales and customer service support as necessary, leading by example to maintain high service standards.
- Contribute valuable insights during weekly operational meetings, focusing on tactics that tailor to local preferences and opportunities.
- Keep the team informed about sales strategies, operational updates, and performance feedback, ensuring alignment with local market objectives.
- Cultivate an effective referral network, tapping into local insights and relationships to bolster lead generation and sales.
- Address and resolve escalated customer issues, upholding the brand's reputation in the Local market.
- Oversee the execution of daily sales activities, ensuring they are strategically timed and targeted.
- Handle intra-team conflicts with diplomacy, fostering a collaborative atmosphere.
- Administer the budget for the local sales team, ensuring fiscal practices are in harmony with sales strategies and goals.
- Strong track record in sales leadership with an emphasis on local market dynamics.
- Exceptional people skills, enabling deep connections with both team members and the community.
- Strategic thinker, able to align sales initiatives with local consumer behavior and preferences.
- Experienced in coaching, talent development, and performance management.
- Organized and adaptable, with the capacity to balance multiple priorities.
- College degree and 6 years professional level experience with 2-3 years supervisory experience; or 8 years professional level related experience with 3-4 years supervisory experience; or an equivalent combination of education and professional level related experience desired.
- Proven leadership in local marketing, sales, or related fields.
- Understanding of the telecommunications industry and local market dynamics.
- Excellent communication and interpersonal skills, fostering and nurturing local Partnerships.
- Problem-solving skills and the ability to handle customer escalations with empathy and efficiency.
- Demonstrated leadership skills and client or customer engagement skills.
- Excellent interpersonal skills.
- Effective communication skills (verbal, written and presentation) with the ability to influence at all levels.
Audio Visual Needs - Hearing: Continuously: 67-100%| Near Vision: Continuously: 67-100% | Far Vision: Occasionally: 0-33% | Peripheral Vision: Occasionally: 0-33%
Equipment Used in Job Performance: Computer, Printer, Fax, Telephone, Basic Office Supplies, Copier
_________________________________________________________
Our Benefits:
- Medical, Dental, Vision Insurance Plans
- 401K Plan
- Health & Flexible Savings Account
- Life and AD&D, Spousal Life, Child Life Insurance Plans
- Educational Assistance Plan
- Identity Theft, Legal, Auto & Home and Pet Insurance
- https://windstreambenefits.com
Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience.
Notice to Non-U.S. Citizens: Windstream, as a holder of licenses granted by the Federal Communications Commission, is required to notify and to obtain approval from federal regulatory agencies prior to granting certain system/network access to any non-U.S. citizen personnel. Offers of employment extended to non-U.S. citizens are contingent upon receiving the requisite approval from agencies overseeing compliance. Non-U.S. citizens are required to provide Windstream with the personal identifying information required to obtain the necessary approval prior to accessing certain systems and/or Windstream’s network. If you are not a U.S. citizen, please notify your recruiter or email CORP.HRlegal@windstream.com as soon as possible for information on Windstream’s foreign personnel disclosure and approval requirements.
