What are the responsibilities and job description for the ServiceNow Trainer position at Windward Consulting?
Windward Consulting is at the forefront of Service-Centric IT. With strategic consulting, unparalleled technical expertise and our proven Windward Service-Centric IT RoadMap, we help our clients align the core competencies of process, organization, information and technology to run the most sensitive and mission-critical IT environments in the world.
Our consultants solve our clients’ most challenging problems, uncovering answers to questions they didn't even know. Only apply if you are self-motivated, have a thirst to learn new technologies and thrive in a fast-paced environment. We work with the biggest DOD Organizations and Fortune 500 clients, and interact with smart, innovative people. Our employees are not only passionate and driven, but strive to ensure customer quality is delivered consistently and effectively.
- Works to achieve key project/program objectives and deliverables.
- Responsible for understanding entire projects or processes spanning multiple technical areas.
- Communicates with internal team members across multiple areas and client team members.
- Effectively communicates with the customer and external parties external.
- Develops marketing material to include but not limited to demo videos, marketing slicks, etc.
- Actively engages with the project team to know and understand the work being developed throughout each sprint
- Participates in scrum team ceremonies
- Leads demonstration sessions among the Government community
- Articulate in messaging functional and technical ServiceNow products and solutions
- Prepares demonstration presentations and documentation on a consistent basis
- Conducts dress rehearsal demonstrations prior to conducting demonstrations to the larger Government community
- Assists the team developing and establishing demonstration material for new team members
- Tracks and manages demo documentation within Atlassian’s Jira and Confluence tools
- Requires a US Citizenship.
- Must hold an active DoD Secret clearance.
- Must be able to commute to Ft. Meade, MD for full time on-site support
- Bachelor’s degree from an accredited college in a related discipline, or equivalent experience/combined education, with 4 - 8 years of professional experience; or 2 -6 years of professional experience with a related Master’s degree. Additional experience may be excepted in lieu of degree.
- The qualified candidate shall have excellent customer service skills and the ability to work independently, prioritize, schedule, and complete multiple tasks.
- Ability to multi-task and self-assign work in a fast-paced environment.
- Strong communication skills that enable proactive and effective collaboration with a virtual team, including
- Demonstrates potential and willingness to learn and adapt to rapid changes in technology.
- Previous experience creating and developing demonstration materiel, leading demonstrations, presenting in front of the customer, possesses strong technical and functional knowledge
- Experience with the ServiceNow application
- Experience or familiarity with agile development
- Exposure to ServiceNow applications like Telecommunication Management System (TSM), Telecommunications Network Inventory (TNI), Order Management Telecommunications (OMT) modules, etc.
- Experience with JIRA and Confluence.
- Understanding of ITIL foundation or ITIL certified.
- Bachelor’s degree in a technical field such as System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or related discipline
- Experience working with large software systems including hardware integration and test.
- Experience working with multi-disciplinary technical development teams.
- Experience moving from a legacy application to a new application.
Windward Consulting strives to attract and retain the best individuals and provide an environment where they can all grow professionally and build a rewarding career. We continually strive to create an environment that balances work life and offers benefits that will enhance the compensation package. We offer Medical, Dental, Vision, Flexible Spending Accounts, Short Term Disability, Long Term Disability, Life Insurance and AD&D, as well as the option to purchase additional Life Insurance and AD&D, Paid Time Off, Personal Leave, Holidays, 401(k) plan with company match and work/life balance.
Windward Consulting is proud to be an Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, ancestry, marital or veteran status.
