What are the responsibilities and job description for the Sr. Catastrophe Claims Manager position at Windward Risk Managers?
Job Details
Job Location: Corporate Office - Boca Raton, FL
Position Type: Full Time
Salary Range: Undisclosed
Job Shift: Day
Description
POSITION SUMMARY:
The Sr. Catastrophe Claims Manager oversees the Catastrophe Claims unit within Florida Peninsula’s Claims Department. Description and responsibilities of this role include:
- Manages a team of direct reports on the Claims Catastrophe Team
- Responsible for pre-season planning and event response, including inspections, adjusting processes, compliance, quality management, communication, and SLA performance of vendor teams
- Coordinates all aspects of claims catastrophe management including elements such as cat team mobilization, internal and vendor staffing, process management, claim intake, field and desk adjusting, reserving, payment and approvals, claim reopens, reporting, metrics, and performance management
- Participates in the selection of the adjusting firm panel and contracting process
- Works with internal and external business partners and maintaining a proper roster of vendors needed to deliver superior catastrophe response results
- Works within assigned limits of authority to manage and control the proper adjustment of catastrophe claims requiring a high degree of technical complexity and coordination
- Evaluates large and complex claims - and be involved in the oversight as well as sometimes handling these claims
- Attracts, retains, and develops 1099 temporary adjusters
- Oversees orientations and on-boarding for catastrophe adjusters within the claims department
- Maintains the catastrophe plan to keep pace with changing business processes, vendor partners, and personnel
- Effectively manages loss costs and claim expenses
- Maintains and ensures Independent Adjusting firm compliance with the estimating and claim handling guidelines
- Manages Independent Adjusting firm QA audit process
- Implements strategies and initiatives to improve file quality, customer service and manage costs
- Ensures compliance with all state regulations relating to the claim function
- Participates in files reviews and support the Quality Management program.
- Conducts regular reviews of reserves, along with a routine reserve reconciliation as needed.
- This position requires a thorough knowledge of Florida statutes pertaining to Homeowners claims.
- Travel is expected as part of this role to support catastrophe responses, attend key internal and vendor meetings, and meet with catastrophe response vendors during pre-season planning / training.
- May require working weekends during the event responses
Qualifications
REQUIRED EDUCATION AND EXPERIENCE:
- 10 years in Homeowners claims, 5 of which are in catastrophe claims
- 3 years in Florida Homeowners claims (recent experience preferred)
- Must meet adjuster licensing requirements as defined by the Florida OIR
- Be a self-starter who can analyze and make decisions to ensure claims are progressing quickly and accurately to conclusion in a fair and empathetic manner
PREFERRED QUALIFICATIONS:
- Demonstrated ability to lead and manage internal and external teams along with multiple third party resources
- Strong verbal and written communication skills
- Expertise in logistical planning, process development and resource / staffing modeling
- Ability to monitor and manage to key business metrics
- Strong computer skills, including Microsoft Office (Word, Excel, PowerPoint) and Outlook
- Ability to adapt to shifting priorities
- Ability to effectively manage and prioritize multiple projects/tasks in order to meet deadlines
