Demo

Vendor Coordinator

Windward Risk Managers
Boca Raton, FL Other
POSTED ON 3/22/2025
AVAILABLE BEFORE 5/21/2025

Job Details

Job Location:    Corporate Office - Boca Raton, FL
Position Type:    Full Time
Salary Range:    $55,000.00 - $70,000.00 Salary/year

Description

Position Summary:

This position is responsible for coordinating the ordering of vendor services for Homeowners claims and acts as a liaison between the claim adjusting department and individual service providers.  

Essential Functions:

  • Coordinate the procurement of vendor services on individual claims in accordance with internal processes and service level expectations
  • Receive and order new vendor service requests, follow up on outstanding service orders, and communicate with adjusters and management on the status of vendor services
  • Escalate and resolve vendor performance issues to external vendor management and internal Claims management if vendors are not in compliance with Service Level Agreements
  • Assist senior management with assessing the performance of existing Claims vendors
  • Support establishing policies and procedures; provide direction, support and leadership to external departmental staff and external vendors
  • Serve as liaison between Claims and external vendors to ensure timeliness and quality of vendor services
  • Handle routine and daily communication and performance management functions of vendor services, including monthly operational conference and web calls, quarterly performance reviews, ongoing disciplinary and performance management related communications
  • Coordinate with other business units and Claims leadership to produce training materials and programs to facilitate the delivery of training related to vendor services and and service procurement
  • Assist in projects related to vendor management such as vendor selection, evaluating vendor capabilities, and on/offboarding of vendors
  • Support vendor management functions in processing of vendor invoices to ensure timeliness and accuracy of vendor billings and payment reconciliation
  • Coordinate implementation of operational enhancements with vendors
  • Support communications with external vendors and internal business teams
  • Coordinate with Catastrophe Management for planning, mobilization and utilization of additional vendors during catastrophe response
  • Conduct operational roundtables with vendors to document and communicate opportunities for improvement to senior management team
  • Report, monitor performance measures, communicate trends, as well as, make recommendations to management and vendors
  • Assist internal management in logistical matters pertaining to the Catastrophe Response vehicle and accompanying equipment
  • Assist in coordinating resources and site logistics for Catastrophe Response team mobilization

Qualifications


Required Education and Experience:

  • High school diploma
  • 2 years in the Claims industry with basic understanding of claim processes
  • Must meet adjuster licensing requirements as defined by the Florida OIR within 30 days of hire

Preferred Qualifications:

  • Experience in working with external vendors or procurement
  • Ability to negotiate and reach agreements between vendors and the organization
  • Ability to solve complex problems through analytical approach
  • Proficient in MS Office
  • Excellent oral and written communication skills
  • Relationship development skills in vendor management, sales, or customer service
  • Ability to travel overnight occasionally for vendor visits or in support of catastrophe responses
  • Experience managing inspection firms, business process outsourcing service providers, software service providers, or information services firms
  • Experience in developing and delivering training materials
  • Project management experience

Salary : $55,000 - $70,000

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