What are the responsibilities and job description for the Front Desk Agent position at Wingate by Wyndham Slidell/New Orleans?
The Wingate by Wyndham Slidell, located at 1752 Gause Blvd E, is now hiring for a Front Desk Agent / Relief Night Audit.
The Front Desk Clerk is responsible for providing attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
Education & Experience:
- College course work in related field helpful.
- Previous Front Desk experience preferred
- Experience in a hotel or a related field preferred.
- High School Diploma or equivalent required.
- Computer experience preferred.
Physical Requirements: * Flexible and long hours sometimes required.
- Light work Exerting up to 20 pounds of force occasionally, and/or 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Ability to stand during entire shift
- Ability to work weekends and holidays
- Ability to work the overnight shift.
- Essential (Partial List):
- * Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
- Follow all cash handling and credit policies.
- Be aware of all rates, packages and special promotions as listed in the Red Book.
- Be familiar with all in-house groups.
- Be aware of closed out and restricted dates.
- Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
- Be familiar with hospitality terminology.
- Have knowledge of emergency procedures and assist as needed.
- Handle check-ins and checkouts in a friendly, efficient and courteous manner.
- Use proper two-way radio etiquette at all times when communication with other employees.
- Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
- Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
- Be able to complete a bucket check, room rate verification report, and housekeeping report.
- Balance and prepare individual paperwork for closing of shift according to hotel standards.
- Maintain and market promotions and guest programs.
Salary : $11
