What are the responsibilities and job description for the Front Desk Agent position at Wingate by Wyndham?
```Duties```
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests, ensuring accuracy of information and providing necessary assistance
- Answer phone calls, respond to inquiries, and provide information about hotel services and amenities
- Handle guest complaints or concerns, resolving issues promptly and ensuring guest satisfaction
- Process payments and maintain accurate records of transactions
- Assist with reservations and room assignments, ensuring efficient use of available rooms
- Coordinate with housekeeping staff to ensure clean and well-maintained guest rooms
- Provide recommendations for local attractions, restaurants, and entertainment options
- Perform night audit duties as required, including reconciling accounts and preparing reports
```Requirements```
- Previous experience in guest services or hospitality preferred
- Strong customer service skills with the ability to handle difficult situations with professionalism and tact
- Knowledge of hotel operations and front desk procedures
- Familiarity with phone systems and computerized reservation systems
- Multilingual skills are a plus
- Excellent communication skills, both verbal and written
- Ability to work flexible hours, including evenings, weekends, and holidays
- Attention to detail and strong organizational skills
Note: This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as assigned by the supervisor.
Job Types: Full-time, Part-time
Pay: $15.00 - $17.00 per hour
Schedule:
- Evening shift
- Morning shift
- Overnight shift
Work Location: In person
Salary : $15 - $17
