Front Desk/Night Auditor

Job Description

Full-time

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No Phone Calls Please!

Job Summary: Represents the hotel to the guest throughout all stages of the guest’s stay by working with all hotel personnel to ensure every guest experiences superior customer care. Responsibilities include registering guests, assigning rooms, accommodating special requests, and ensuring the guests have a pleasant stay and smooth checkout.

Job Duties:

• Will be responsible for maintaining an inventory of vacancies, reservations and room assignments for the hotel.
• Must possess a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
• Knows room locations, types of rooms available, and room rates.
• Registers arriving guests and assigns rooms.
• Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
• Coordinates guest room maintenance work with the engineering and maintenance division.
• Uses persuasive selling techniques to sell rooms and to promote other services of the hotel.
• Knows and assists with daily activities and meetings taking place in the hotel.
• Reports any unusual occurrences or requests in a timely manner to the manager or assistant manager.
• Manages and resolves all guest complaints in a professional and courteous manner in compliance with Choice training.
• Processes guest check-outs and handles monetary transactions.
• Maintains customers’ privacy.
• Maintains a high level of professional appearance and demeanor.
• Performs other duties as assigned.
• Supply guests with directions and information regarding any local areas of interest, as well as property amenities, services, and hours of operation.
• Maintain regular communication between all departments, both verbally and written, via email, front desk log book, and shift summaries.

Qualifications:

• Hotel front desk experience is preferred.
• High school diploma or equivalent is required.
• Must be able to communicate with public, hotel staff, and management in a professional manner.
• Knowledge of surrounding areas and local events.
• Ability to understand and adhere to proper credit, check cashing, and cash handling policies and procedures.
• Able to properly secure guest information.
• Must possess strong organization and time management skills; attention to detail.
• Must have attitude for hospitality/guest services; outgoing and positive attitude, be able to remain calm and take initiative in stressful situations.
• Must successfully complete a post offer/pre-employment criminal background check and drug screening.
• Must be able to lift 50 lbs in the event a representative assists guest with luggage.
• Must be able to work evenings, weekends, and holidays.
• Ability to learn safety, emergency, and accident prevention policies and procedures.
• Skilled in the use of front office equipment.
• Knowledge of proper telephone etiquette.
• Ability to work a flexible schedule, including weekends and holidays.

Job Type: Full-time/Part-Time

Shift Hours are: 3pm-11pm 3-4 days per week

Required education:

• High school or equivalent

Required experience:

• Customer Service: 1 year

Night Auditor Wingate by Wyndham Southport - Southport NC

Responsible for the auditing of all charges and postings, correcting work as required. The Night Auditor reconciles daily activity and closes all accounts in preparation for the new day. All information will be processed and formatted into daily reports and distributed as the Morning Reports. Check-in/check-out hotel guests courteously and efficiently: process all payments according to hotel requirements. Provide information and assistance to guests and visitors.

Shift hours are 11pm-7am 3-4 days per week

Qualifications:

1. Previous experience in a similar position.

2. Provide legible communication and directions.

3. Compute basic arithmetic.

4. Ability to: 

- Willing to perform job functions with attention to detail, speed, and accuracy. 

- Ability to prioritize and organize tasks. 

- Ability to think clearly, can remain calm, and solve problems using good judgment. 

- Ability to follow specific directions thoroughly. 

-Desire to understand guests’ service needs.

- Ability to work cohesively with co-workers as part of a team. 

- Ability to work with minimal supervision. 

- Ability to maintain confidentiality of guest information and pertinent hotel data.

5. Experience with computers and calculators.

Job Type: Full-time/Part-Time

Experience:

• audit/front desk: 1 year (Preferred)

Education:

• High school (Required)

Job Types: Full-time, Part-time

Job Type: Full-time

Benefits:

• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift
• Every weekend
• Holidays
• Monday to Friday
• Night shift
• Overnight shift

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel Experience: 1 year (Preferred)
• Front Desk: 1 year (Preferred)

Work Location: In person