What are the responsibilities and job description for the Night Auditor position at Wingate by Wyndham?
The Wingate By Windham is seeking a highly motivated and customer-oriented individual to join our team as a Night Auditor. As the first point of contact for our guests, you will play a crucial role in providing exceptional hospitality and ensuring a positive guest experience. This position requires excellent communication skills, attention to detail, and the ability to handle various tasks simultaneously.
### Duties:
- Greet guests and provide them with a warm welcome
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries
- Assist guests with reservations, room assignments, and special requests
- Maintain accurate records
- Perform night audit duties, including reconciling accounts and preparing reports
- Ensure the safety and security of guests by following established procedures
- Maintain a clean and organized front desk area
### Requirements:
- Previous experience in hospitality or front desk operations preferred
- Knowledge of hotel management systems and phone systems
- Excellent phone etiquette and communication skills
- Multilingual abilities are a plus
- Strong customer service and guest relations skills
- Ability to handle difficult situations with professionalism and empathy
- Attention to detail and accuracy in handling financial transactions
- Flexibility to work night shifts, weekends, and holidays as needed
Join our team and be part of a dynamic hospitality environment where your dedication to exceptional service will be recognized and rewarded. Apply today to start your career in the hotel industry!
Job Type: Full-time
Pay: From $11.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Holidays
- Monday to Friday
- Night shift
- Overnight shift
- Weekends as needed
Work Location: In person
Salary : $11
