Operations Associate

Wingate Wealth Advisors, LLC is an independent wealth management firm, located in Lexington, MA, specializing in financial planning and investment management dedicated to serving the personal financial needs of individuals and families. Since 1986, we have been providing financial guidance that is objective, individualized and timely. Our integrated approach begins with financial planning to ensure investment plans are aligned with client specific needs, goals and circumstances.

Wingate is a fee-only firm and a registered investment advisor with the SEC. Our culture is relaxed and friendly but professional, extremely client centric, fast paced and collaborative. We are dedicated to continuous improvement of both our people and processes.

We are looking for an Operations Associate to help us provide top-tier service to our clients and staff. We are seeking someone with a passion for helping others who can assist in the ongoing growth and development of the firm. 

Overview

The role of the Operations Associate is to assist Advisors and their teams in servicing high net worth clients, including preparing custodial forms, working with custodians to address client service requests and assisting with operations processes such as client billing and reporting.  The position will report directly to the Operations Team Leader.  

The Operations Associate must be well-organized, possess excellent time management and software skills and have the ability to produce work with minimal errors in a fast-paced, deadline-oriented environment.  Successful candidates will be proactive, detail-oriented and must have substantial experience in a similar role in our industry. This person must be comfortable and professional in dealing with a wide variety of people and be a good team player. The ideal candidate will be comfortable with quickly taking on increasing responsibility.

The position offers a competitive salary and a comprehensive benefits package including health insurance with a health savings account option, company paid life insurance, short-term disability, long-term disability, dental, vision, 401(k) plan with a company match and a generous paid time off plan.

Primary Responsibilities

·      Supporting our client relationship teams and financial advisors with operational tasks such as client account set-up and service, forms, client billing and reporting and money movement.

·      Processing, submitting and following up on documents (opening/closing accounts, updating beneficiaries, establishing money links, etc.) for our advisors on behalf of our clients.

·      Communicating with custodians and other organizations to meet client service needs.

·      Act as an intermediary with financial software provider(s) to ensure optimal service.

·      Assist the Operations Team Leader with maintaining procedures and making sure the department is running efficiently.

·      Assist with executing the firm’s strategic plan as communicated by the Operations Team Leader, COO and firm partners.

·      Provide a high level of knowledge and proficiency with Wingate’s technology platform(s).

Required Skills & Experience

·       Preferably 1-3 years of relevant operations experience in the Wealth Management or Financial Advising industry

·       Associates degree required; Bachelor’s degree strongly preferred

·       Experience with client relationship management and portfolio management systems

·       Experience working with independent custodians; experience working in Schwab’s custodial portal preferred

·       Demonstrated experience in Microsoft Office, particularly Excel and Outlook, and other industry software systems

·       Strong attention to detail and ability to move quickly through data with accuracy

·       Experience with Orion is a strong plus

·       Experience with Salesforce is a strong plus

·       Excellent organizational skills

·       Strong interpersonal and management skills, able to effectively and positively interact with outside professionals and internal staff

Desired Skills & Experience

·       Demonstrated ability to handle responsibilities in an operations department a strong plus

·       Experience with an independent wealth management firm preferred

·       Experience with ByAllAccounts a plus

·       Experience working with Fidelity a plus