Assistant Dining Manager - Supervisor

Assistant Dining Manager - Supervisor

Reports To: Food & Beverage Manager

Directly Manages: Directly manages the Host/Hostess, Waitstaff, and Server Assistant/Food Runners

Duties: WingHaven Country Club is looking for a qualified manager who can provide our members with an outstanding guest experience. The Assistant Dining Manager -Supervisor is responsible for the management of service in the manner most pleasing to members and their guests. Assures a high standard of appearance, hospitality and service in personnel and cleanliness of the area.

Supervises and trains staff, manages within budgetary constraints and develops/implements programs to increase sales through repeat business and higher check averages.

Specifically the Assistant Dining Manager - Supervisor must:

• Schedule personnel and plan service area set-up based upon anticipated guest counts and member needs.
• Check table reservation schedules.
• Ensure members and guests are greeted and welcomed by appropriate staff.
• Carefully supervise to help assure proper service; take orders when necessary.
• Inspect staff daily to ensure proper and clean uniforms at all times.
• Hire, train and supervise service staff.
• Provide appropriate reports concerning employee hours, scheduled, pay rates, job changes, tip pools, etc.
• Receive and handle complaints concerning food, beverages or service.
• Serve as a liaison between the service area and kitchen staffs.
• Assure that all side work is accomplished and all cleaning of equipment and storage areas is completed according to schedule.
• Direct pre-meal meetings with personnel to relay information and policy changes.
• Assure the correct appearance, cleanliness and proper set-up, check the maintenance of all equipment and report defects.
• Make suggestions about improvements in service area procedures and layout.
• Produce daily/meal period sales analysis and other reports from the electronic data machine(s) used in the revenue centers; audit all waitstaff tickets to eliminate overages or shortages.
• Assure that the dining room and other club areas are secure at the end of the business day.
• Keep inventory of service items including silverware, coffee pots, water pitchers, salt and pepper holders and sugar bowls.
• Develop and maintain the guest reservation system.
• Develop and implement an on-going marketing program to increase dining room business.
• Develop and supervise the sales income control system.
• Monitor labor and supply budget; make adjustments as necessary to achieve financial goals.
• Be able to stand and walk for up to five (5) hours without sitting
• Be able to work flexible schedule to accommodate business needs.
• Basic computer and math skills
• Strong customer service and interpersonal communication skills required
• High energy, professional and polite individual
• Must be dressed neatly and well-groomed at all times
• Flexibility and willingness to work in shifts
• Ability to stand for long periods of time, work in an indoor and outdoor setting
• Must be able to operate F&B Point of Sale system, make change correctly and make credit card transactions accurately
• Ability to lift and carry up to 50 pounds of weight; also carry trays of food up and down the stairs when necessary.
• Must be able to reach, bend, stoop and clean counters/tables
• Must be able to hear well amongst loud background noise
• Must be able to work weekends, holidays and flexible hours, as needed
• Must be on time for work and dependable
• Must be able to multi-task and a team player

Ability to commute/relocate:

• O Fallon, MO 63368: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Driver's License (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: In person

Designed to provide an unrivaled experience, WingHaven Country Club welcomes you to enjoy an unforgettable round of golf on the area's exclusive Nicklaus Design golf course, exceptional dining at one of our five dining areas or the opportunity to forget about life's worries while sitting poolside at the Oasis.

Pay: $19 - $22 / hour

Benefits:

• Paid time off
• Health insurance
• Dental insurance
• Vision insurance

Job Type: fulltime

Schedule:

• 8 hour shift
• Weekend availability
• Monday to Friday
• Holidays
• Day shift
• Night shift

Education: High school degree

Work location: On-site