Shift Leader

Hourly Wage plus Tips

The WingIt Shift Leader oversees production, services, or operations in the absence of an assistant or general manager. They may address employee concerns, make decisions, and troubleshoot if problems arise. Shift Leaders may perform the same tasks as employees while having the authority to manage co-workers in the absence of the assistant or general manager.

Shift Leaders are responsible for resolving issues and ensuring work is completed on schedule within a shift. Shift Leaders report to the assistant manager and general manager.

Responsibilities and duties of the Shift Leader include the responsibilities and duties of the cashier and line cook, and include but are not limited to:

·        Delegate to and assign team members with necessary tasks to be completed each shift.

·        Ensure food quality before delivery to guests.

·        Support the general manager and assistant manager with all aspects of inventory.

·        Support the general manager and assistant manager to achieve financial objectives.

·        Responsible for front-door key and is well-versed in opening and closing processes.

·        Ensure all breaks are given and labor is followed.

·        Close out shift and perform end-of-day processes.

·        Lead pre-shift meetings and ensure employees are provided with and understand the goals for that shift.

·        Properly resolve problems and troubleshoot issues as they arise without the direction of management, including handling customer complaints and concerns.

·        Follow and enforce policies and procedures leading by example.

·        Manage multiple projects as well as staff members.

·        Meet with management to review goals and metrics.

·        Maintain a work environment that meets company, state, and federal safety and employment guidelines.

·        Other duties as assigned.

Skills and Qualifications:

·        Prior cashier experience.

·        Prior experience in kitchen preparation and cooking.

·        Ability to work in a fast-paced, sometimes stressful environment.

·        Attention to detail.

·        Excellent verbal communication skills.

·        Excellent organizational skills.

·        Excellent leadership skills.

·        Ability to reach, bend, stoop, and frequently lift up to 50 pounds.

·        Ability to stand for long periods.

·        Must be at least 18 years of age.

·        Possess or obtain TABC certificate.

·        Possess or obtain Food Handler certificate.