Fraud Investigator

Job Summary:

Serve as a subject matter expert and resource regarding all instances of forgery, fraud and identity theft perpetrated at or through Wings Credit Union. Acts as lead expert on complex and systemic fraud cases. Utilize internal and external reporting analysis to prevent and mitigate fraud risk across the organization.

Essential Functions:

• Investigates reports of fraud and identity theft received from Wings employees, members and outside sources.
• Act as subject matter expert and decision-making resource for front line business and fraud intelligence employees. Handle escalated calls and situations to assist Fraud Intelligence and front-line staff with complex and systemic fraud cases.
• Investigate Fraud Intelligence internal referrals and take proper steps in preventing and mitigating enterprise risk and losses. Assure proper compliance with FINCEN and Federal guidelines regarding Suspicious Activity Reporting.
• Utilizes independent judgement to determine the most appropriate course of action to resolve member issues and losses. Coordinates with Law Enforcement, Courts, Collection Agencies, and other Third Parties to support the resolution activities. Keep detailed records and case details regarding these events and file necessary third-party reports.
• Prepares and files Police Reports and/or reports to FINCEN in conjunction with losses Wings has incurred due to fraud or ID Theft.
• Drive and lead initiatives with Learning and Development to deliver materials and training to employees regarding Wings’ Fraud and Identity Theft programs. Initiate and provide monthly communications to front line business regarding fraud trends and tips.
• Proactively initiate departmental business process improvement initiatives and utilize Fraud Analysts and other resources for implementation.
• Handle bank to bank return deposit collection items regarding deposited items and utilize independent judgement in deciding resolution of claims.
• Garner, analyze and assess key metrics and data for Fraud Intelligence Manager with monthly statistics to provide information to front-line and management.
• Actively participates in local fraud prevention networking groups, keeping current on trends and fraud scenarios.  Utilizes these contacts in prevention and recovery efforts.
• Performs other duties as assigned.

 Minimum Qualifications:

• High school diploma required; college degree preferred.
• Minimum of 6 years financial institution experience, two-four of which in a fraud role required.
• Designation as a Certified Fraud Examiner (CFE) or ability to obtain CFE within first year of employment.
• Prior experience with fraud management software preferred.
• Computer skills including proficiency in Word and Excel required.
• Ability to work extremely well with internal and external customers using excellent written and oral communication skills and provide excellent customer service.
• Strong organizational and analytical skills.
• Maintain professional demeanor with internal employees, members, and law enforcement.
• Ability to work with limited supervision, manage time, prioritize, multitask, and make sound judgements.
• Maintain professional demeanor with internal employees, members, and law enforcement.
• Self-motivated to research and problem solve.
• Consistently use strong written, presentation, and analysis skills.
• Act with a sense of urgency to address any issues that arise and engage teams to assist with resolution.
• Member Focused: Proven ability to build strong customer/member relationships and delivering customer/member-centric solutions.
• Collaborates: Known for building partnerships and working collaboratively with others to meet shared objectives.
• Action Oriented: Proven track record of taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Situational Adaptability: Ability to adapt approach and demeanor in real time to match the shifting demands of different situations.
• Bondable

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Pay Range: $72k-$92k plus 10% annual target bonus. The estimated hiring range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

BENEFITS:

• Generous 401(k) match
• 401k Discretionary Profit Sharing
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Short Term and Long Term Disability
• Health Savings Account with company contribution
• Employee Assistance Program
• Paid Vacation, Sick, Floating Holidays and Volunteer Time Off
• Paid Holidays
• Tuition Reimbursement
• Paid Parental Leave

Salary : $72,000 - $92,000