What are the responsibilities and job description for the Recovery Specialist position at Wings Credit Union?
Job Summary:
The Recovery Specialist is responsible for mitigating Wings’ credit losses, ensuring the accurate and timely completion of required documentation, and providing general administrative support to the Department.
Essential Functions:
- Review and process all bankruptcy communication, update bankruptcy log and act as liaison between Wings and the Bankruptcy courts and attorneys.
- Completes Reaffirmation Agreements and Proof of Claims associated with bankruptcy filings.
- Initiates repossession assignments, and performs appropriate follow up to ensure timely recovery of collateral
- Conducts all post recovery work including service contract refunds, GAP refunds, and CPI claims.
- Reviews and approves auction prices for sale of Wings’ collateral.
- Preparing accurate and timely lending and collection reports.
- Processes pre and post charge off accounts ensuring timely referral to attorney or collection agency.
- Processes credit bureau disputes in accordance with Fair Credit Reporting Act.
- Provides administrative support to the collection department including processing mail, posting of payments and processing invoices.
- Serve as a liaison between the Department and Wings Legal and Loss Prevention Departments.
- Provide support for Courtesy Pay, assisting with monitoring and transactions.
- Performs other duties as assigned.
Qualifications:
- High School Diploma or equivalent required.
- 1-2 years of equivalent work experience preferred.
- Entry level knowledge of applicable bankruptcy laws and regulations.
- Working knowledge of computer software including Microsoft Office and collections software and databases.
- Bondable
Skills/Abilities/Competencies:
- Extreme attention to detail.
- Multi-mode communication skills including oral, written, email, and instant messaging. Ability and desire to maintain quality of service while performing multiple tasks.
- Member Focused: Proven ability to build strong customer/member relationships and delivering customer/member-centric solutions.
- Collaborates: Known for building partnerships and working collaboratively with others to meet shared objectives.
- Action Oriented: Proven track record of taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
- Situational Adaptability: Ability to adapt approach and demeanor in real time to match the shifting demands of different situations.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
Pay Range: $20-$22.00/hr plus 3% annual target bonus. The estimated hiring range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.
BENEFITS:
- Generous 401(k) match
- 401k Discretionary Profit Sharing
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short Term and Long Term Disability
- Health Savings Account with company contribution
- Employee Assistance Program
- Paid Vacation, Sick, Floating Holidays and Volunteer Time Off
- Paid Holidays
- Tuition Reimbursement
- Paid Parental Leave
Salary : $20 - $22
