What are the responsibilities and job description for the Lead Sales Associate position at WINGS Program, Inc.?
Description
The Lead Sales Associate is responsible for assisting the Resale Store Manager. The Lead Sales Associate performs the duties of the Sales Associate and acts in a lead capacity in the absence of the Store Manager.
Key Responsibilities:
• Create and maintain a positive, professional work environment
• Provide exceptional customer service
• Motivate sales staff to achieve net profitability goals
• Understand WINGS and Store policies and procedures
• Ensure consistent pricing with the other WINGS stores, per pricing from the Logistics Center
• Under the direction of the Manager, perform daily inspections of all store departments to ensure proper inventory replenishment
• Provide excellent communications within the store
• Ensure communications from Manager are delivered to all staff in a timely fashion
• Open and close the store under specific direction of the Resale Store Manager or Chief Operations Officer
• During weekly interaction inform Resale Store Manager of any problems or issues with staff and/or volunteers
• Complete, on a timely basis, all administrative work as assigned by Manager
• In the absence of the Manager, ensure staff and volunteers are supported and have the resources to perform their jobs
• Perform additional duties typically performed by the Store Manager in their absence
Requirements
• Two years of retail experience, which includes customer service
• Associates Degree preferred, but not required
• Bilingual preferred
• Professionalism: Strong and timely written and verbal communication skills
• Commitment to diversity, equity, and inclusion
• Excellent time management
• Excellent proactive planning
• Willing to report to work on short notice in the absence of proper store coverage
• Willing to work weekends and holidays as needed
• Patience in working with a diverse (volunteer and staff) workforce.
• Strong problem-solving abilities; ability to be decisive in unpredictable situations
• Good computer knowledge (Word, Excel, and retail applications)
• Ability to handle physical requirements to accomplish daily responsibilities, including but not limited to: lifting up to 35 pounds using both hands/arms on a regular basis and standing for 8 hours.
