Director Of Operations

Director Of Operations – Legacy Wings – Wingstop Franchise

Legacy Wings owns and operates Wingstop restaurants in the Raleigh, North Carolina, area. We are growing! Reporting to the SVP of Operations, the Director of Operations is critical to the success of Wingstop, contributing through the direction and control of restaurant operations to not only provide craveable foods and great quality, but to create and experience for our guests. You help direct and influence the operation of the restaurants, develop a Team of leaders, attain sales and beat profit objectives. Protect the brand enforcing the highest standards of food quality, service, cleanliness, safety and sanitation by using effective tools and communication to help supervise district managers and team members within your portfolio.

In the role of Director of Operations, you will:

• Ensure all Districts/Restaurants are compliant with company standards leading a team of District managers and team members to drive positive team member engagement and retention.
• Identify and diagnose ongoing operational gaps in districts & restaurants; develop formal action plans to resolve gaps and partner with field support as needed.
• Achieve & maintain operational excellence at all times, partnering with District Managers and General managers in your respective portfolio.
• Ensure excellent customer service & operational goals are consistently above standard. (SMG, QSC & Wingyou Education) “Ops Scorecard”
• Hold DMs accountable to executing action plans , track progress and promote a sense of urgency.
• Development of talent: Enforce systems and processes that drive effective hiring, training, retention and development, including succession planning for DM/GM roles, performance appraisals, and monthly feedback with a focus on their development.
• Ensure appropriate cleanliness, sanitation, safety, and staffing standards are maintained.
• Review key financial variables daily. Analyze and track key financial/operational data to derive meaningful business insights. Develop executive presentations and present key trends and results to VP/SVP. Present financial/operational weekly updates during DM & GM meetings. Ensure restaurants are meeting operating plan through the use of P/L reviews and quarterly business reviews
• Ensure that all restaurants maintain a theoretical-to-actual COGS variance of less than 1.5%.
• Ensure that labor standards are followed in all restaurants and scheduled-to-actual labor stays within 2% variance from guide, including O.T.
• Ensure all the restaurants in your region comply with local, state, and federal regulations and OSHA guidelines.
• Create a strategic plan for “New Restaurant Openings” & Acquisitions, ensuring to partner and involve all other Teams to support for a smooth transition. This includes the development of talent through a planned bench.
• You will help onboard and develop future DMs by assessing and developing internal talent.
• In the Director role, you will spend 50% of the time on the field to help continue the development of our current DMs. Announced & Unannounced visits.

REQUIREMENTS

We’re not in the wing business. We’re in the flavor business. It’s been our mission to Serve the World Flavor since we first opened in 1994, and we’re just getting started. 1997 saw the opening of our first brand partner operated Wingstop location, and by 2002 we had served the world one billion wings. It’s flavor that defines us and has made Wingstop one of the fastest growing brands in the restaurant industry.

Above all else – our success is largely due to our people and our core values, or what we call The Wingstop Way of being entrepreneurial, service-minded, fun and authentic. We believe having a strong people foundation centered on these collective values creates a crave-worthy culture and talented team, as well as ensures our brand is poised for accelerated growth. We all win together.