ROLE PROFILE: ECOMMERCE PLATFORM PRODUCT MANAGER |
WINGSTOP RESTAURANTS, INC. |
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ROLE PROFILE OVERVIEW |
ROLE TITLE | Ecommerce Platform Product Manager |
ROLE LOCATION | Dallas, TX | REPORTS TO NAME | |
TEAM | Digital | REPORTS TO TITLE | VP, MarTech & Ecommerce |
ROLE PROFILE DESCRIPTION |
X FULL-TIME | ð PART-TIME | 40 | HOURS PER WEEK |
ð CONTRACTOR | ð INTERN | X EXEMPT | ð NONEXEMPT |
WHO WE ARE | We’re not in the wing business. We’re in the flavor business. It’s been our mission to Serve the World Flavor since we first opened in 1994, and we’re just getting started. 1997 saw the opening of our first brand partner operated Wingstop location, and by 2002 we had served the world one billion wings. It’s flavor that defines us and has made Wingstop one of the fastest growing brands in the restaurant industry. Above all else – our success is largely due to our people and our core values, or what we call The Wingstop Way of being entrepreneurial, service-minded, fun and authentic. We believe having a strong people foundation centered on these collective values creates a crave-worthy culture and talented team, as well as ensures our brand is poised for accelerated growth. We all win together. |
YOUR IMPACT | The Ecommerce Platform Product Manager is a key member of the Digital team as we build, mature and operate Wingstop’s ecommerce platform of the future. The Technical Product Manager is responsible for collaborating with leadership and cross-functional teams to managing prioritization and delivery against a feature roadmap; refine and prioritize the backlog of stories to streamline Ecommerce Platform product development while helping maintain the conceptual and technical integrity of the features and components; and support the launch, adoption and measurement of value realization for new features and functionality. The Product Manager plays a significant role in maximizing the value produced by the team and ensuring the Ecommerce Platform continually meets evolving business needs across a customer-base spanning customer-facing channel product teams, 3rd party integration partners, restaurant team members, franchisee owners, and corporate support center employees. The Technical Product Manager will also establish and maintain strong relationships with stakeholders across the business including Technology, Marketing, Operations, Finance, Strategy, Development, People, and Legal. This individual will work with a talented team of internal and external resources in a highly collaborative, Agile environment. |
WHAT YOU’LL DO | Under broad direction and supervision: - Juggle multiple high priority tasks as you serve as the liaison responsible for managing and driving execution against the eCommerce Platform roadmap to support platform buildout, rollout, adoption, and ongoing operations.
- Collaborate with internal and vendor product engineering and operations teams through the end-to-end product lifecycle and delivery of the eCommerce platform, from writing requirements and acceptance criteria through acceptance testing and production releases as well as ongoing operations.
- Understand complex, cross-functional business and integration needs and translate those needs into actionable business and technical requirements, designs and plans for product engineering teams.
- Work with product engineering and other technology and business stakeholders to define, manage and prioritize features and stories as part of grooming the team backlog across functional and non-functional concerns that ensure an effective platform operating model
- Assist leadership in developing the product vision and roadmap in alignment with broader business goals and brand strategy.
- Prioritize, plan and lead the team through iteration goals and delivery releases that align to the roadmap objectives and articulate other development priorities such as refactoring / tech debt and production issues, while ensuring the team alignment of the iteration goals.
- Work with leadership to model benefits and execute measurement plans to articulate value realization as part of product governance and prioritization efforts
- Collaborate with cross-functional stakeholders to form rollout, communications and training plans in support of the platform rollout and new feature delivery.
- Contribute to team efforts and accountability to be responsive for monitoring and ensuring uptime of the revenue-generating eCommerce platform product
- Attend and participate in Agile team ceremonies including PI Planning, Standups, Demos and Retrospectives.
- Maintain a solid understanding of product users, supporting technologies, 3rd party integrations, and the competitive landscape.
- Clearly & concisely communicate in both written and verbal form, at any level of the organization.
- Hold your team and 3rd party vendors accountable to high-quality technical delivery.
- Regular and predictable attendance
- Other duties as assigned.
Essential skills include: - Ability to facilitate work across high-performance teams to rapidly develop and implement innovative, sustainable solutions.
- Proficiency with Agile development environments and related management toolsets such as JIRA and Confluence required.
- Ability to produce clear documentation and reports for project-related work. Includes the ability to clearly present status or other key information to the management team.
- Proficiency in integration development and testing tools to support analysis, design and troubleshooting – e.g. Postman, SQL, cloud-based logs, API documentation
- Proficiency in standard office equipment and computer software including Microsoft Windows, Outlook, Word, Excel, and Power Point.
- Proficiency in Visio, Lucidchart or similar software strongly preferred.
- Strong working knowledge of distributed POS systems in a restaurant or retail environment is a plus.
- Strong analytical skills with exceptional follow-up and sense of urgency.
- Excellent organizational, time management and prioritization skills.
- Excellent interpersonal, written, and oral communication skills.
- Strong personal commitment to integrity and professionalism.
- Independent thinker and proactive problem solver.
- Ability to self-direct with broad supervision and handle multiple high-priority tasks.
Education and work experience requirements include: - Bachelor’s degree or equivalent experience preferred but not required.
- 10 years working with Agile development teams. Certification as Scrum Master (CSM), Certified Scrum Product Manager (CSPO), PMI Agile Certified Practitioner (PMI-ACP), Certified SAFe Product Manager/Product Manager or other relevant Agile certifications preferred.
- Demonstrated working knowledge of Agile process, principles, and product development process.
- Previous working experience as a Technical Product Manager required.
- Strategic thinking and extensive tactical delivery experience.
- Deep technical background or prior development experience preferred.
- Experience in user interface / experience design and integration design
- Experience developing and managing ecommerce platform capability/roadmap preferred.
- Experience with distributed restaurant or retail systems preferred but not required.
- Occasional travel may be required (<5% of the time)
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WHO YOU ARE | HUMBLE: You have a passion for sharing in success with a large team. You enjoy being a part of something bigger than yourself. HUNGRY: You strive to stay a few steps ahead, anticipating what is coming next and ensuring you and your teams are ready for it. You bring a beginner’s mindset to your work and seek to learn constantly. SMART: You are a relationship-builder, and you work expertly to listen and understand the needs of others. You adapt your leadership style to create a collaborative environment centered around trust and proactive communication. SERVICE-MINDED: You recognize technology’s role in serving both internal and external guests by delivering value in a highly reliable, always-on environment. ENTREPRENEURIAL: You are not afraid to get scrappy when the situation calls for it. You enjoy the challenge of rallying a team to solve problems in innovative ways. AUTHENTIC: You bring your whole self to work. You are unapologetic about who you are and what you stand for. You build workplace culture through your positivity, inclusion, and respect for others. FUN: You enjoy your work and time with your team. You know when to use light-hearted humor to break tension and lead teams through stressful times. Your infectious personality makes people want to be around you. |
BENEFITS | FLAVOR PERKS: - Unlimited paid time off for exempt employees
- One paid volunteer day of your choice
- Competitive bonus structure for eligible roles
- Team member stock purchase plan
- Health savings or flexible spending account options
- 401k – (dollar for dollar on the first 3% and then 50 cents on the dollar for the next 2% for team member contributions up to 5% of eligible compensation)
- Comprehensive medical, dental, and vision benefits
- Basic life and AD&D insurance provided
- Pet insurance
- Education Assistance
- Wellness reimbursement program
- Paid maternity and paternity leave
FUN IS THE BEST FLAVOR: - Lunch provided every Tuesday and Thursday in office
- Work from home Fridays
- Discount on Wingstop gift cards
- Discounts at Under Armour, FitBit, NFL, and NHL
- Discounted onsite dry cleaning
- Discounted onsite car detailing
- Onsite game room and patio
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Wingstop provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law. |
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