ROLE PROFILE: TALENT MANAGER, ORGANIZATIONAL EFFECTIVENESS |
WINGSTOP RESTAURANTS, INC. |
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ROLE PROFILE DESCRIPTION |
WHO WE ARE | We’re not in the wing business. We’re in the flavor business. It’s been our mission to Serve the World Flavor since we first opened in 1994, and we’re just getting started. 1997 saw the opening of our first brand partner operated Wingstop location, and by 2002 we had served the world one billion wings. It’s flavor that defines us and has made Wingstop one of the fastest growing brands in the restaurant industry. Above all else – our success is largely due to our people and our core values, or what we call The Wingstop Way of being entrepreneurial, service-minded, fun, and authentic. We believe having a strong people foundation centered on these collective values creates a crave-worthy culture and talented team, as well as ensures our brand is poised for accelerated growth. We all win together. |
WHAT WE’LL NEED | As a Talent Manager, Organizational Effectiveness, you are responsible for overseeing multiple organizational programs, from planning, implementation, tracking/analysis, change management and continuous improvement. You will oversee organizational-wide programs such as performance, succession, career development, and learning initiatives. You will manage the design, development, execution processes of comprehensive organizational development strategies in support of the Wingstop’s direction and priorities. Program Initiatives: - Strategy and implementation of Organizational Development programs, including (but not limited to) onboarding, career development, succession, performance/succession, and general education initiatives.
- Strategy and implementation of competencies and career development opportunities for team members at Wingstop. Supports team member lifecycle from hire to retire.
- Strategy, implementation, and analysis of annual performance and succession planning processes
- Manage programs to elevate the talent pipeline readiness and support team member engagement and career expansion.
- Program management and data analysis of leadership and learning development, onboarding, engagement, and career development.
- Create data-analytic strategy focused on measurements of program success that lead to collective, data-driven decisions.
- Program design, implementation, facilitation and management of overall continued learning programs to enhance capabilities and support business goals that are tied to organizational competencies. Initiative examples include (but not limited to) New Leader Assimilation, assessments, coaching, lunch & learns.
- Create engaging learning activities and compelling course content that enhances retention and builds out the talent pipeline (in-person and online offerings)
- Bring the OD strategy to life through creative content writing and imagery in order to attract, retain, and develop talent at Wingstop.
- Design, support, and ownership of all OD-specific program materials, tools, and training techniques.
- Facilitates training and development programs to enhance the learning process, using a variety of media (including, but not limited to: group discussion, activities, lecture, simulations, assessments, and videos.)
- Creates, organizes, plans, and presents various forms of onboarding, orientation, and skills training for team members.
- Trains and coaches leaders and others involved in team member development efforts.
- Develops and maintains organizational communications to ensure team members have knowledge of training and development events and resources.
- Other duties as assigned.
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WHAT YOU’LL NEED | - Bachelor’s Degree in related field required.
- Proactively anticipate and manage complex programs and initiatives
- Lead with influence and integrity
- Strong attention to detail
- Self-Starter that goes is driven for program success
- Program management from strategy to execution
- Strong facilitation skills and experience leading training programs, which may be hosted in-person, virtual, offsite, etc.
- Creative problem solving
- Continuous improvement
- Ability to execute effective solutions in a fast environment
- Attend cross-functional meetings to be informed of WRI performance and training needs
- Assess current programs, identify areas for improvement, present recommendations for improvement to cross-functional leaders.
- Complete administrative tasks in a timely manner.
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WHO YOU ARE | HUMBLE: Embracing humbleness fosters a collaborative and inclusive environment, where individuals prioritize the success of the team over personal recognition, ultimately contributing to a more cohesive and effective workplace. HUNGRY: There’s a fire in you to keep pursuing excellence. You actively seek out challenges, set ambitious goals, and consistently demonstrate a proactive approach to tasks. You have a desire to support Wingstop in our goal to become a Top 10 Global Restaurant Brand. SMART: Not solely based on intellectual prowess, but rather on emotional intelligence and interpersonal skills. A keen understanding of others, communicating effectively and collaborating seamlessly. SERVICE-MINDED: A selfless and dedicated focus on helping others succeed. Consistently prioritizes the needs of colleagues and the organization, willingly offering support and contributing to the overall well-being of the team. ENTREPRENEURIAL: Takes initiative, a willingness to take calculated risks, and constantly searching for opportunities to improve processes or contribute to new ideas. |
BENEFITS | FLAVOR PERKS: - Unlimited paid time off for exempt employees
- One paid volunteer day of your choice
- Competitive bonus structure for eligible roles
- Team member stock purchase plan
- Health savings or flexible spending account options
- 401k – (dollar for dollar on the first 3% and then 50 cents on the dollar for the next 2% for team member contributions up to 5% of eligible compensation)
- Comprehensive medical, dental, and vision benefits
- Basic life and AD&D insurance provided
- Pet insurance
- Education Assistance
- Wellness reimbursement program
- Paid maternity and paternity leave
FUN IS THE BEST FLAVOR: - Lunch provided every Tuesday and Thursday in office
- Work from home Fridays
- Discount on Wingstop gift cards
- Discounted onsite dry cleaning
- Discounted onsite car detailing
- Onsite game room and patio
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Wingstop provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law. |
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