What are the responsibilities and job description for the Systems Reliability Engineer position at Wingstop?
WHO WE ARE
We’re not in the wing business. We’re in the flavor business. It’s been our mission to Serve the World Flavor since we first opened in 1994, and we’re just getting started. 1997 saw the opening of our first brand partner operated Wingstop location, and by 2002 we had served the world one billion wings. It’s flavor that defines us and has made Wingstop one of the fastest growing brands in the restaurant industry.
Above all else – our success is largely due to our people and our core values, or what we call The Wingstop Way of being entrepreneurial, service-minded, fun, and authentic. We believe having a strong people foundation centered on these collective values creates a crave-worthy culture and talented team, as well as ensures our brand is poised for accelerated growth. We all win together.
WHAT WE’LL NEED
The Systems Reliability Engineer (SRE) will significantly contribute to building, maintaining, optimizing, and ensuring the reliability, scalability and performance of the company’s enterprise applications and services. This role is critical in ensuring underlying systems, storage, applications, and services are available 24 / 7 to support the business needs of the company. The System’s Reliability Engineer will work closely with the infrastructure and development teams to build and maintain the infrastructure that supports our applications, ensuring service level managed uptime and resiliency.
- Collaborate cross functionally within the Technology team to integrate reliability into the software development lifecycle while automating repetitive operational tasks and processes to improve efficiency and reduce manual intervention.
- Develop and maintain tools and scripts for system monitoring, alerting, and reporting.
- Conduct thorough root cause analysis incidents and implement corrective actions to prevent recurrence while adhering to the company’s change management processes, policies, and standards.
- Responsible for managing and monitoring the existing enterprise systems and services; including Active Directory, AWS, Oracle Azure infrastructure and services along with other supporting SaaS and internal applications and systems in a hybrid and multi-cloud environment.
- Participate in change management activities related to enterprise applications, systems and services as necessary.
- Ensure that regulatory governed infrastructure environment changes are documented, tracked, reviewed, approved, and adhere to associated governance policies.
- Identify and establish key metrics and monitoring to indicate the health and status of Wingstop’s enterprise applications, systems, and services to allow visibility and tracking to management.
- Work with cross-functional teams regarding supporting enterprise technology initiatives and requests.
- Create and maintain support documentation and technical specifications, this includes ensuring that updates and changes made to the enterprise applications and services are tracked through revision processes and that documentation is updated accordingly.
- Respond to critical issues and alerts as needed to remediate issues and ensure uptime and availability for business-critical systems and infrastructure are maintained 24 / 7.
WHAT YOU’LL NEED
WHO YOU ARE
HUMBLE : Embracing humbleness fosters a collaborative and inclusive environment, where individuals prioritize the success of the team over personal recognition, ultimately contributing to a more cohesive and effective workplace.
HUNGRY : There’s a fire in you to keep pursuing excellence. You actively seek out challenges, set ambitious goals, and consistently demonstrate a proactive approach to tasks. You have a desire to support Wingstop in our goal to become a Top 10 Global Restaurant Brand.
SMART : Not solely based on intellectual prowess, but rather on emotional intelligence and interpersonal skills. A keen understanding of others, communicating effectively and collaborating seamlessly.
SERVICE-MINDED : A selfless and dedicated focus on helping others succeed. Consistently prioritizes the needs of colleagues and the organization, willingly offering support and contributing to the overall well-being of the team.
ENTREPRENEURIAL : Takes initiative, a willingness to take calculated risks, and constantly searching for opportunities to improve processes or contribute to new ideas.
BENEFITS
FLAVOR PERKS :
FUN IS THE BEST FLAVOR :
Wingstop provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.
