WingSwept is an employee-owned managed service provider seeking a dynamic professional with exceptional communication and relationship building skills to act as the primary liaison between WingSwept and our growing client base. The candidate should have a proven record of leveraging IT knowledge and business acumen to help guide and influence technology decision-making in a small or mid-sized organizational setting.
The Customer Success Manager will support the diverse needs of our clients and serve as the primary point of contact for all business relations. The position will require working with clients to determine, understand, and anticipate needs and ensure day-to-day technical support is meeting expectations and strategic technology direction is aligned with the clients' unique business needs. If you are capable of wearing a variety of hats, thrive in a fast-paced environment, and are experienced and comfortable holding conversations with C-level executives and SMB owners, you may be the Customer Success Manager that we are looking for.
The duties of this position can mostly be completed from our office, but there may be some occasional client on-site work required. This is a full time position, with excellent benefits, including stock ownership (ESOP), profit sharing and a fully-vested 401(k) with matching contributions.
The responsibilities of the position may include :
- Provide strategic technology advice and account management to a growing list of clients
- Provide strategic knowledge of business processes and operations to clients
- Present solutions for clients to improve their technology infrastructure
- Manage client relationships through personal contact
Conduct Business Reviews on a scheduled basis
Respond to requests, needs, and concerns as they ariseProvide awareness of risk to the client's technology environmentUpdate knowledge base in order to provide continuity among other company personnelCoordinate onboarding of new clientsBecome involved in the quoting & procurement process for new and existing clientsManage software licenses for clientsManage projects for clients as neededAct as a liaison between clients and our technical staffAdvocate on behalf of the client's best interest while also balancing WingSwept's business interestsMonitor internal and client services for any possible issues and facilitate issue resolutionSupport group sales efforts to expand the managed services client listDevelop and maintain a comprehensive plan for forecasting client projectsBuild and maintain relationships with vendors and support partnersWork collaboratively with the Information Security Committee in order to reduce risk to WingSwept and our clientsProvide security awareness training to clientsPrepare quotes and statements of work for hardware, labor, and servicesReview client invoices for accuracyMinimum requirements :
Each WingSwept employee is expected to adhere to our core values of being Honest, Eager, Accountable, Respectful, and a Team Player in all their interactions.High school diploma, at least two years of secondary education preferredMust be able to work a full-time 40-hour work week from our office, which may include after-hours responsibilitiesExperience with small business operations management or ownershipExperience providing technical support in a business environmentFirm understanding of the configuration of basic networking components and peripheralsAble to learn new environments and technologies quicklyExcellent verbal and written communication skills for interactions with customers on a daily basisMust have a great attitude and desire to go the extra mile for customersStrong analytical and problem-solving skillsMust be highly organized, attentive to detail, and flexible, with the ability to effectively prioritize tasks and balance the needs of multiple clientsMust be able to pass a background check and drug testMust have a valid driver's license and reliable transportationExtra consideration given for the following :
Secondary education in business management and / or economicsAccount management experienceExceptional computer and system administration skills on Microsoft based clients and serversIntricate knowledge / experience with PC and server hardware diagnostics, repair, and installationFundamental understanding of business telecommunication systemsCompTIA Network , A , Microsoft certificationsExperience in project managementIf this sounds like a good fit for you, please apply today!
Equal Opportunity Employer M / F / Disabled / Veteran
