What are the responsibilities and job description for the Systems Analyst (for WingSwept Client) position at WingSwept?
WingSwept is seeking a Tier 1 Systems Analyst on behalf of a client located in Louisburg, NC. This Systems Analyst would be employed directly by the client, who offers competitive pay and benefits, including health insurance, dental insurance, vision insurance, paid life insurance, and a maatching 401k program.
The responsibilities of the position may include :
- Provide first-level end-user support, including troubleshooting basic issues with computer hardware, network / internet connectivity, email, and software applications as well as completing user requests for password and user account administration
- Master and manage manufacturing floor system software
- Create properly formatted tickets for user calls & emails in tracking software as the work occurs
- Ensure constant service ticket flow by escalating tickets that require higher level assistance
- Coordinate with MSP for scheduling of service visits and technician support phone calls with users
- Maintain inventory of equipment
- Communicate ticket status and document updates to users and MSP as needed
- Follow prescribed standard operating procedures for the completion of routine tasks
- Perform basic computer hardware and software installations, configurations, and remediations
- Create, utilize, and maintain documentation for tasks and procedures
- Read educational materials as needed and directed for job proficiency
- Train staff and organize training materials, including videos, presentations, and documentation
Minimum requirements :
Extra consideration given for the following :
If this job sounds like a potential fit for you, please apply today!
