What are the responsibilities and job description for the Systems Analyst position at WingSwept?
Are you a Systems Analyst who relishes the opportunity to provide top-notch technical support to clients as issues and needs arise? WingSwept is an award-winning, employee-owned managed service provider seeking a Tier 1 Systems Analyst for our team. We're looking for someone who is technically proficient, has the passion to learn, and genuinely cares about other people, including their teammates and our clients. If that's you, please review the details below and apply today if it seems like a good fit.
The responsibilities of the position may include :
- Provide first level customer support including troubleshooting basic issues with computer hardware, network / internet connectivity, email, and software applications as well as completing client requests for password and user account administration
- Create properly formatted tickets for client calls & emails in tracking software as the work occurs
- Ensure constant service ticket flow by escalating tickets that require higher level assistance
- Coordinate scheduling of service visits and technician support phone calls to clients
- Maintain inventory of customer-owned equipment and stock equipment in-house, manage product shipments, and maintain organization of service area
- Communicate ticket status and document updates to clients and technical staff as needed
- Provide first-level after-hours and holiday on-call support on a revolving basis with other staff
- Ask and gather intelligent questions about the client's business and accurately document
- Document opportunities that are discussed or discovered while interacting with clients
- Perform basic computer hardware and software installations, configurations, and virus removals
- Keep information regarding our clients, their data, and other sensitive information confidential
- Create and maintain documentation for client and internal tasks and procedures
- Study for and pass industry certifications as identified and required
- Read educational materials as needed and directed for job proficiency
- Develop and / or revise best practices and processes for Help Desk procedures
Minimum requirements :
Extra consideration given for the following :
If this job sounds like a potential fit for you, please apply today!
Equal Opportunity Employer M / F / Disabled / Veteran
