Computer Support Specialist

JOB SUMMARY:

Under general direction of the IT Manager, assists manager with, installing, monitoring, repairing, and responding to inquiries relating to the operation of the Casino Network System.

JOB DUTIES:

• Answer user inquiries regarding computer software or hardware operation to resolve problems.
• Confer with staff, users, and management to establish requirements for new systems or modifications.
• Develop training materials and procedures, or train users in the proper use of hardware or software.
• Enter commands and observe system functioning to verify correct operations and detect errors.
• Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
• Maintain records of daily data communication transactions, problems and remedial actions taken or installation activities.
• Modify and customize commercial programs for internal needs.
• Oversee the daily performance of computer systems.
• Prepare evaluations of software or hardware, and recommend improvements or upgrades.
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
• Refer major hardware or software problems or defective products to vendors or supervisor/manager for service.
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
• Must demonstrate good attendance and initiative and always perform duties in a positive and professional manner.
• Must attend all department training/meetings as directed by management.
• Complete all routine paperwork.
• Performs all other duties as assigned.

AUTHORITY AND SUPERVISORY CAPACITY

· Possesses authority needed to accomplish 1 - 16 above.

SIGNATURE AUTHORITY:

· None.

ACCESS TO SENSITIVE AREAS:

With Security escort in accordance with Internal Controls.

EDUCATION/EXPERIENCE REQUIREMENTS:

1. Associates Degree in computer information systems preferred or equivalent experience preferred.

2. 1-2 years work experience performing professional computer information systems and networking.

3. Must have excellent communication and presentation skills.

4. Good organizational skills.

5. Bi-cultural experience preferred.

6. Native American preference.

CONDITION OF EMPLOYMENT

1. Must have a telephone.

2. Ability to occasionally lift and/or move up to 25 pounds

3. Due to the nature of this position, confidentiality is a must.

4. Must be able to obtain and maintain a gaming license.

5. Must be able to withstand a smoky environment for extended periods of time, with direct exposure to secondhand smoke.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the Job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee is frequently required to stand and walk. The employee is occasionally required to reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl and taste or smell. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Job Type: Full-time

Pay: $18.16 - $28.57 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift

Education:

• Associate (Required)

Experience:

• Technical support: 1 year (Required)
• Software troubleshooting: 1 year (Preferred)

Work Location: In person

Salary : $18 - $29