Guest Service Attendant

JOB SUMMARY:

Responsible for providing outstanding guest service to WinnaVegas guests. Performs a variety of guest service functions, while exchanging currency for coin, check cashing, and verification, cashing in chips, making players club cards and redeeming club benefits.

JOB DUTIES:

1. Proficient with all aspects of Casino Trac system.

2. Enrolls guest in Club Winn membership, assist guest on using Club Winn cards.

3. Retrieve and look up pertinent player information in the database.

4. Proficient with ability to make change, cashes checks, cashes in coin for customers and employees in a confidential manner.

5. Records amount received and prepares reports of transaction.

6. Verifies paperwork and dispenses monies for jackpot/fills.

7. Balances and account for all cash, chips, token and checks, recording all information on the appropriate forms.

8. Must learn and become proficient with all banks ranging from cashier window to master bank.

9. Able to reconcile a till after each shift.

10. Ensures that all “Players Club Situation Forms”, and “Players Club Guest Complaints Forms” are taken and filled out completely by attendant, and turned over to the Shift Supervisor immediately. It will be the responsibility of the supervisor/manager to process A.S.A.P.

11. Issues tills for Casino departments, as needed.

12. Maintains awareness and knowledge of all Casino activities, events, promotions, and services offered to WinnaVegas guests.

13. Read, understand and adhere to Gaming Compact and Winnebago Tribe Code, Rules and Regulations, Internal Controls, Standard Operating Procedures, Departmental Rules.

14. Must attend all meetings and/or training as directed by management.

15. Reports directly to Supervisor, Lead Supervisor, Manager

16. Perform all other job duties as assigned.

AUTHORITY AND SUPERVISORY CAPACITY

Possesses authority needed to accomplish 1 – 16 above.

SIGNATURE AUTHORITY:

· None

EDUCATION/EXPERIENCE REQUIREMENTS:

• High School diploma or GED required.
• Comprehensive computer skills.
• Six months to one years related experience or training.
• Must have excellent communication and presentation skills.
• Good organizational and clerical skills required.
• Must be able to obtain gaming license.
• Bi-cultural experience preferred.
• Native American preference.

CONDITION OF EMPLOYMENT

1. Must have a telephone.

2. Must be able to lift up to 50 lbs

3. Must be able to withstand a smoky environment for extended periods of time, with direct exposure to secondhand smoke.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the Job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee is frequently required to stand and walk. The employee is occasionally required to reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl and taste or smell. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Job Type: Full-time

Pay: $14.00 - $19.82 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Evening shift
• Night shift

Work Location: In person

Salary : $14 - $20