Occupancy specialist

WinnCompanies is searching for a Leasing and Occupancy Specialist II to join our team at Gospel Gardens , a 200-unit residential community located in Memphis, TN.

In this role, you will perform all day-to day leasing and marketing activities related to apartment rentals, move-ins, re-certifications, and lease renewals.

You will provide outstanding service to customers, residents, and clients while maintaining budgeted occupancy at the highest attainable rents at all times.

Responsibilities

• Interact with prospective and current residents to achieve maximum occupancy.
• Generate and manage traffic, lotteries, wait list, property tours, leasing apartments, qualifying prospects, and following up on prospects leads.
• Prepare lease documentation applicable to program types, complete move-in paperwork, and procedures, maintain applicable databases, and ensure tour route, amenity areas, and show units are to company standard.
• Deliver customer service that exceeds expectations for new and current residents. Educate and implement WinnCompanies programs, processes, and policies to new and current residents as applicable.
• Review, prioritize, and distribute resident service requests as required. May assist with the planning and facilitation of property events or programs required by the mixed income program guidelines.
• Maintain relationships with area businesses, local housing offices, employers, and real estate brokers to generate new business or to maintain an extensive waiting list for all unit types.
• Remain current with local events and hiring trends that may have an impact on the property.
• Maintain knowledge and understanding of current and sub markets; to include competitors and customer demographics.
• During the application or recertification process, responsible to gather appropriate documents by program types for residency approval submission to the appropriate person or third party vendor for review and approval.
• Remain up to date with any / all federal, state, and / or other regulatory requirements and programs.

Requirements

• High school diploma or GED equivalent.
• 3-5 years of relevant work experience.
• Experience with various computer systems, including Microsoft Office.
• Outstanding verbal and written communication skills.
• Excellent customer service skills.
• Superb attention to detail.
• SHCM certification.
• Strong organizational and time management skills.
• Ability to work with a diverse group of people and personalities.

Preferred Qualifications

• Associate's degree.
• Experience with property management and affordable / tax credit programs
• Experience in hospitality, customer service, sales, retail, or the restaurant industry.
• Experience with Yardi or RealPage property management software.
• NALP certification.
• Our Benefits : Permanent full-time US employees are eligible to participate in the following benefits : - Generous time off policies (including 11 paid holidays (12 for MA employees);
• Generous Accrued Time Off increasing with years of service; Generous paid sick time; Annual day of service; Floating Holiday) - 401(k) plan options with a company match - Various Comprehensive Medical, Dental, & Vision plan options - Flexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contribution - Long Term Disability and voluntary Short Term Disability;

Basic Term Life Insurance and AD&D; optional supplemental life insurance - Health Expense Reimbursement program (including gym memberships, equipment, and subscriptions) - Tuition Reimbursement program and continuous training and development opportunities - Wellbeing program (group challenges, seminars, opportunities to earn points to reduce medical premiums), Employee Assistance Program, & Commuter and Parking Reimbursement options - Employee Corporate Discount Programs (Verizon Wireless, Home Depot Pro, Staples, and more!) - Flexible and / or Hybrid schedules are available for certain roles - Employee Relief Program supporting employees with unexpected hardships that place undue financial stress on them and their families - To learn more, visit Why WinnCompanies?

A job you can be proud of : WinnCompanies is a nationally recognized leader in apartment community management and development.

Our team members are committed to helping people in the communities we serve and making a positive difference in their lives.

A job that challenges you : Our employees are responsible for our growth and success, and we challenge our team members to always be their best in our fast-paced, dynamic and rewarding workplace.

A job you can learn from : We offer multi-faceted leadership and learning opportunities to support our team members’ career growth and professional development.

A team that cares : We value teamwork, innovation, diversity and mutual respect. Through our recognition and rewards programs, we’re committed to celebrating and uplifting our team members.

Last updated : 2024-11-20