Property Manager I

WinnCompanies is looking for a Property Manager I to join our team.

In this role, you will be responsible for the day-to-day management of the community operations, including maintaining community curb appeal, controlling expenditures, and facilitating the resident journey. You will also manage day-to-day relationship management with government partners and stakeholders, oversee maintenance and contracted work, and work closely with the extended property management team.

Responsibilities

• Conduct move out assessments with departing residents and assess any charge for damages.
• Administer move-in paperwork and home inspections with residents.
• Conduct neighborhood tours and home showings for qualified potential residents.
• Assist in the inspections of vacant homes and takes appropriate action to prepare the for rent-ready status.
• Resolve and address resident complaints, disputes, and other issues.
• Serve as the primary escalation point for community management operations.
• Analyze resident feedback and address as needed.
• Responsible for monitoring curb appeal throughout the community and office and maintaining the cleanliness, housekeeping, and general appearance of the office, amenities, models, and common areas of the property, including trash pick up and enforcing community standards.
• Lead in the organization and execution of company-sponsored resident events including social events, educational classes, and community programs.
• Answer calls for leasing and customer service for multiple locations using a cloud-based ring group.
• Answer resident questions and assists in resolving resident complaints.
• Provide high standard of customer service to residents through a prompt and courteous response to all inquiries.
• Maintain a fundamental working knowledge of all lease documentation and resident guide policies and procedures.
• Manage relationships with government partners and leadership. Ensure efficient communication with Government partner of pertinent information. Serve as liaison with Installation agencies and leadership.
• Participate in hire, termination, and progressive discipline for maintenance staff. May conduct quarterly and annual performance reviews for all direct reports.
• Oversee aggressive and timely collection of delinquent accounts. Ensure consistent and fair collection of damages at move out, during occupancy. Responsible for overseeing petty cash, creating and managing purchasing functions, and other financial functions. May be responsible for administrative support for maintenance functions.
• Ensure compliance with state, federal, and military and company policies and procedures. Ensure compliance with contract specifications and company policies and procedures.
• Responsible for meeting budgeted occupancy and financial goals. Responsible for monitoring occupancy rates and vacancies. Provide accurate and timely reports to the Operations Director.
• Identify safety, curb appeal, maintenance, and capital requirements and work with the Director of Maintenance and Director of Property Management to budget for and address the concerns or challenges.
• Compile monthly and quarterly reports for multiple stakeholders in a timely and accurate fashion.
  
  

Requirements

• High school diploma or GED equivalent.
• 3-5 years of relevant work experience.
• 1-3 years of supervisory experience.
• A valid driver's license in good standing and ability to meet the driving records standards outlined in the Company Safe Vehicular Operations Policy.
• Comfort with mobile device applications.
• Proficiency in Microsoft Office.
• Excellent telephone and oral communication skills.
• Ability to manage time effectively.
• Ability to make decisions and solve problems.
• Ability to manage multiple assignments and tasks and work under pressure.
  
  

Preferred Qualifications

• Associate's degree in business-related field.
• Experience in property management.
• Experience with Yardi property management software.