What are the responsibilities and job description for the Resident Services Coordinator position at WinnCompanies?
Job Description:
We are seeking a highly organized and customer-focused Resident Services Coordinator to join our military housing team at North Haven Community, located in Fort Wainwright, AK. In this role, you will be responsible for coordinating all requests from military families with the property management team, including move-ins, move-outs, inquiries, and community standards enforcement.
Key Responsibilities:
- Conduct thorough move-out assessments with departing residents and assess any damage charges.
- Administer move-in paperwork and home inspections with residents, ensuring a seamless transition process.
- Provide exceptional customer service by responding promptly and courteously to resident inquiries and resolving complaints in a professional manner.
- Maintain curb appeal throughout the community and office, ensuring a high standard of cleanliness, housekeeping, and general appearance.
- Assist in inspecting vacant homes and take necessary actions to prepare them for rent-ready status.
- Participate in organizing and executing company-sponsored resident events, including social events, educational classes, and community programs.
- Conduct neighborhood tours and home showings for qualified potential residents, showcasing the community's amenities and features.
- Maintain a working knowledge of all lease documentation and resident guide policies and procedures, and may execute lease signings as needed.
Requirements:
- High school diploma or GED equivalent.
- Minimum of 1 year of relevant work experience.
- A valid driver's license in good standing and ability to meet the driving records standards outlined in the Company Safe Vehicular Operations Policy.
- Experience with computer systems, particularly Microsoft Office.
- Excellent customer service skills, with a strong focus on building relationships and resolving issues effectively.
- Solid organizational and administrative skills, with the ability to manage multiple assignments and tasks simultaneously.
- Ability to work with a diverse group of people and personalities, with a strong emphasis on teamwork and collaboration.
- Ability to work nights and weekends on occasion for special events.
Preferred Qualifications:
- Associate's degree in business-related field.
- Experience in property management, with a strong understanding of lease documentation and resident guide policies.
- Experience with Yardi or RealPage property management software, with the ability to navigate complex systems and data entry requirements.
About Us:
WinnCompanies is a nationally recognized leader in apartment community management and development. Our team members are committed to helping people in the communities we serve and making a positive difference in their lives. We offer a fast-paced, dynamic, and rewarding workplace that challenges employees to always be their best, while providing opportunities for growth and professional development through multi-faceted leadership and learning opportunities.
