What are the responsibilities and job description for the Systems Support Team Leader – Sales Applications position at Winnin?
Qintess specializes in amplifying the essence of your business. Our digital transformation solutions enable your company to operate with speed and flexibility, keeping up with the changes in a constantly evolving market.
Want to make an application Make sure your CV is up to date, then read the following job specs carefully before applying.
Aligned with best practices in ESG, we develop digital capabilities with intelligence and innovative design to support our clients on their journey towards sustainable growth.
Today, Qintess has approximately 3,000 employees and over 800 clients, with operations in Brazil, Chile, Colombia, Panama, Costa Rica, Dominican Republic, United States, Portugal and United Kingdom. Among its main clients are seven of the world's top ten financial institutions, eight of the ten largest utility companies in Brazil, and two of the country's top three telecommunications companies.
Qintess. Accelerate your essence.
We are seeking experienced Systems Support Team Leaders to join the team, focusing on providing oversight and leadership in key applications, troubleshooting and resolving technical issues, and managing client escalations. The ideal candidate will have a proven background in team leadership within a support environment, experience with Python or Java, and skills in debugging APIs and collaborating across cross-functional teams.
Responsibilities :
- A hands-on team lead is required to provide oversight and leadership in several Marquee applications. Investigate and drive support resolution with senior external clients, internal stakeholders, and other Marquee engineering teams. Serve as point of escalation for support issues.
- Troubleshoot and resolve complex technical issues, collaborating with cross-functional teams as needed. Manage escalations and incidents – directing the team and updating stakeholders. Able to ‘dive in’ to resolve issues.
- Managing staff rotas, schedules, and vacation planning.
- Strong and confident communicator.
- Engage with stakeholders to assess needs and provide monthly reporting.
- Ensure the team is following standard processes and monitoring performance.
- Providing mentorship and guidance to junior team members to ensure successful resolution of issues.
- Continuously improve processes and systems to increase reliability and reduce risk.
- Influence and suggest improvements on the roadmap for enhancing Marquee client experience.
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