Parts and Warranty Administrator

Winnisquam Marine is looking for a Parts & Warranty Administrator to join our team! This is a year-round, full-time position primarily based at our Winni Marine location in Weirs Beach, Laconia, with weekly travel to our Belmont location. We take pride in our two strong service departments and a loyal customer base of HAPPY boaters!

Responsibilities:

• Track, organize, order, and pull parts for technicians.
• Process warranty and policy claims.
• Maintain a strong understanding of supplier warranty coverages.
• Communicate with employees and customers regarding applicable warranty coverage.
• Provide telephone support for the service department as needed.
• Oversee and enforce supplier warranty processes and guidelines.
• Assist in opening and closing repair orders as necessary.
• Work with technicians to verify product coverage before repairs begin.
• Conduct searches for open service letters or campaigns.
• Work directly with suppliers to provide necessary documentation.
• Track and maintain warranty claims.
• Manage the warranty parts return process to ensure complete closure of claims.
• Perform other duties as assigned.

Requirements:

• Strong communication skills to effectively interact with suppliers, customers, and technicians.
• Ability to read and understand policies and warranty coverage.
• Mechanical background preferred.
• Highly organized and detail-oriented.
• Valid driver’s license.
• Excellent communication and computer skills.
• Positive attitude and strong work ethic.
• Background check required.
• Drug test required.

What We Offer:

• Year-round employment with stability.
• Medical and dental insurance with low rates.
• Paid time off and vacation.
• Opportunities for growth within the company.
• Paid training and development programs.
• Family-owned and operated company culture.
• Employee discounts on products and services.
• Stable, long-term management team.

What Sets Us Apart:

• Clear career growth path and internal promotion opportunities.
• Saturday and Sunday employee lunches.
• Year-end bonus.

If you're highly organized, detail-oriented, and passionate about the boating industry, we’d love to hear from you! Apply today and become part of our Winnisquam Marine family!

Job Type: Full-time

Pay: $25.00 - $30.00 per hour

Expected hours: 40 – 50 per week

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Holidays
• Weekends as needed

Education:

• High school or equivalent (Preferred)

Experience:

• Computer Skills: 5 years (Preferred)

Ability to Relocate:

• Laconia, NH 03246: Relocate before starting work (Required)

Work Location: In person

Salary : $25 - $30