Patient Access Representative

Patient Access Representative
Registration/Scheduling Department
0.10 FTE, 8 Hours a Pay Period
Days/Evenings, Hours between 11:30 am - 4 pm or 3 pm - 7 pm
Weekends: Every Other Weekend
Holidays: Every Other Holiday
Telecommute Available: No

Position Overview:

The Patient Access Representative is responsible to deliver exceptional customer service which includes greeting patients and visitors, assisting patients with check-in, updating registration information, arranging transportation, and address basic patient questions.

Essential Duties & Responsibilities:

• Update the registration system with patient information including demographics, emergency contacts, insurance eligibility and any insurance errors during pre-registration, registration, or on through the dashboard.
• Imports images from pre-registration software into the registration system.
• Proactively anticipate patient and visitor needs, ensuring a seamless and exceptional experience at Winona Health with wayfinding, informing, and calling transportation company.
• Maintain a cleans and organized lobby, logs tickets to appropriate department based on lobby issues.
• Reports any patient incidents or safety events timely and in appropriate manner and refers patients with additional questions to the appropriate resource.
• Takes basic information for copays or non-covered services.
• Performs other duties assigned by management, based on the needs of Winona Health.

Clinic

• Use scheduling and registration systems to identify and manage patient appointments, add or modify appointments and monitor self-arrival stations.
• Respond to patient questions regarding pre-registration and arrival station procedures.
• Sets up patients for My Winona Health portal access.
• Receives and distribute information from clinical departments and medical records based on having the appropriate authorizations.

Urgent Care

• Answer Urgent care and admitting telephone line and update hospital encounters for changes in status (direct admission, boarding, observation, etc.).
• Answer and triage My Winona Health questions, assist patients with portal access, and log tickets as necessary.
• Completes hospital registrations including pre-registrations and reviews insurance eligibility.
• Updates Urgent Care website at designated intervals.
• Scans business office documents into patient images for future reference.

Dashboard

• Check in Patients on dashboard who have used self-arrival stations.
• Update the registration system with patient information, ensuring that insurance eligibility and errors are updated during the pre-registration or at the arrival station.
• Review daily registration report, track issues for management and correct discrepancies to ensure accurate registration.

Supervisory Responsibilities:

No direct reports

Skills and Experience:

Required:

• Must be mobile and have the ability to push patient in wheelchair, if necessary, within any location of clinic/hospital
• Ability to work independently with minimal supervision and able to function effectively under stress while continuing to a positive attitude with patients/visitors at all times
• Basic computer skills: Microsoft Word, Excel, Outlook, etc.

Preferred:

• High School Diploma or equivalent is preferred
• 1 years of customer service, reception, or business experience
• Preference given to those who: speak a second language and/or have previous insurance experience

Summary of Benefits at Winona Health:

At Winona Health, we are dedicated to offering a comprehensive and affordable benefits package for our employees and their families. While benefits may vary based on employment classification and job status, the following key benefits are available: 

Health Insurance: Options for medical, dental, and vision coverage, as well as mental health support and wellness incentives 
Income Protection: Short and long-term disability, plus additional benefits like accident, critical illness, hospital indemnity, legal assistance, and identity protection plans
Retirement Planning: Access to a 403(b) retirement plan with employer contributions once eligibility requirements are met
Work/Life Balance: Flexible scheduling, paid time off, and earned sick time to support personal well-being 
Education & Development: Paid training, tuition reimbursement, scholarships, and sponsored seminars to foster both personal and professional growth 
Employee Discounts: Special offers with local businesses, including the YMCA and cell phone providers

For more details or specific information, visit our website or contact Human Resources

Internal Applicant Policy:

It is the policy of Winona Health to work with employees in an equitable fashion regarding promotions, transfers, and position reclassifications.
 
Any employee wishing to apply for another available position at Winona Health must submit an application for consideration through the internal application portal. Employees requesting to change positions should have successfully completed at least six (6) months in their current position. Employees currently in the formal disciplinary process may be required to meet with the Director of Human Resources to determine eligibility to request transfer. The employee’s past performance, experience, training and qualifications will be considered in transfer/hiring decisions. Consideration for transfer or promotion is not a guarantee of transfer or promotion. Employees may be given a chance to interview for a position when they meet the minimum position qualifications.

Disclaimer:

Winona Health is an equal opportunity employer. Winona Health does not refuse to hire, discharge, or discriminate against a person with respect to tenure, compensation, terms, upgrading, conditions, facilities, or privileges of employment because of race, color, creed, religion, sex, age, national origin, marital status, genetic information, status with regard to public assistance, membership in a local discrimination commission, sexual orientation, disability, veteran status, or any other prohibited basis of discrimination under applicable local, state, or federal law. Winona Health does not tolerate retaliation against any employee, patient/resident, physician, or other individuals pursuing concerns regarding Civil Rights issues. Winona Health adheres to ALL pertinent governmental policies and legislation including the Civil Rights Act of 1964, Title VII, as amended, and the Minnesota Human Rights Act.