Field Service Technician I

Winpak Lane Inc. is seeking dynamic and results driven Field Service Technician to join our Team based out of Rialto CA. The primary objective of the Field Service Technician is to provide field technical, maintenance, and troubleshooting support to Winpak customers. Also, to successfully install and start up Winpak Packaging Machines. As a Winpak technical ambassador, the incumbent must have proficient skills to effectively train and counsel; operators, production, maintenance, and management personnel with all applicable duties related to servicing and supporting Winpak equipment.

Key Responsibilities:

Installation, startup and repair of Winpak Machinery

• Works independently in a field driven capacity to ensure the highest level of customer satisfaction.
• Maintain a highly professional image representing the Field Service Technicians and the Winpak Corporation image.
• Verifies safe operation of Winpak machinery and any equipment operating in conjunction with Winpak machinery before startup and operation.
• Train customers in the proper operation and maintenance of Winpak machinery.
• Works alongside the Engineering Department and Assembly Departments assisting with QC /FAT testing of new equipment and verifying proper functionality of the equipment.
• Administer and complete documentation package related to FAT program.
• Set up the lab equipment for testing new products to verify compatibility with our filling system.
• Provides emergency field service assistance as needed.
• Responsible for furnishing all basic tools to fulfil the requirements of the position.

Required Qualifications:

• Education:

• • Associate’s degree in machine controls automation or 2 years of vocational technical training. Bachelor’s degree in electro-mechanical, technical engineering, or automation machine maintenance preferred.
• Experience:
  • Position requires a minimum of 3-5 years’ experience in field service focusing on mechanical, electronics, electrical, pneumatics, servo, and PLC control acumen.

Preferred Qualifications:

• • Technical writing background a plus.
  • Experience in the flexible packaging machinery industry highly preferred.

Additional Details:

• Skills & Abilities:

• • Advanced writing skills.
  • Advanced ability to identify the root cause of a problem and make repairs through required adjustments or replacing defective parts as necessary.
  • Proficient in the following software programs: Outlook, SharePoint, Avante, Smartsheet, Word, Excel, PowerPoint
  • Highly skilled in reading blueprints, engineering drawings and electrical schematics in AutoCAD and SolidWorks.
  • Skilled in servicing, repairing, adjusting, and testing machines, devices, moving parts, and machinery.
  • Excellent customer service skills portraying , a positive “can do” attitude.

• Additional Requirements:
  • Seek continuous improvements and initiate corrective actions where applicable.
  • Completes technical service reports for all service trips and expense reports in a timely manner.
  • Make decisions where only general procedures are available and exercises judgement and discretion in the absence of clear-cut procedures.
  • Assists in training of technicians, manufacturing assembly personnel, customers and in-house personnel as required.

Compensation range:

HOURLY RANGE is $31.00 TO $36.00 BASED ON EXPERIENCE. The compensation range provided is a general guideline only. Pay will be determined based on the candidate's experience and expertise and is subject to vary.

Why Winpak?

Winpak is committed to providing comprehensive benefits to support the physical, mental, financial and social well-being of our employees and their families. Our benefit package includes the following:

• Medical, dental, vision & prescription coverage
• Travel coverage
• Disability coverage
• Voluntary life insurance
• Life and accidental death & dismemberment insurance
• Tuition assistance program
• Retirement savings plans
• A comprehensive employee and family assistance program which includes short term counselling, wellbeing coaching, financial and legal consultations services.

Winpak’s vision is to provide the best packaging solutions for people and planet. We are a leading supplier of innovative packaging solutions, known for providing high-quality products that meet the needs of a variety of industries, including food and beverage, pharmaceuticals, and consumer products. With a commitment to sustainability, safety, and excellence, Winpak continues to grow as a global leader in the packaging industry.

At Winpak, inclusion is one of our core values. We believe that an inclusive culture fosters a sense of belonging, drives innovation, and provides our brand with a competitive advantage. Our goal is to create an environment free from harassment and discrimination, and where every individual feels respected, valued, and appreciated.

As an Equal Opportunity Employer, we are committed to an equitable and inclusive recruitment process, evaluating applicants based on merit, capability, and qualifications related to the job - never on identity factors such as race, color, gender, age, sexual orientation, religion, disability, national origin, or any other protected status. To support this commitment, if you require any accommodation during the recruitment process, please let us know and we will work with you to ensure your needs are met.

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Experience

• 3 - 5 years: Experience in field service focusing on mechanical, electronics, electrical, pneumatics, servo, and PLC control acumen.

Education

• Associates or better

Skills

• Negotiation
• Personal Accountability
• Problem Solving
• Diplomacy & Tact

Behaviors

• Dedicated: Devoted to a task or purpose with loyalty or integrity
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Thought Provoking: Capable of making others think deeply on a subject
• Team Player: Works well as a member of a group

Motivations

• Self-Starter: Inspired to perform without outside help
• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization