What are the responsibilities and job description for the BMW Genius/ Product Specialist position at Winslow BMW of Colorado Springs?
Join Our Team as a BMW Genius at Winslow BMW of Colorado Springs!
Are you passionate about BMW vehicles and dedicated to delivering exceptional customer experiences? We are currently seeking a dynamic individual to fill the role of BMW Genius/Product Specialist. As a pivotal member of our team, you'll be responsible for providing comprehensive product information and ensuring customer satisfaction throughout the sales and after-sales processes.
Key Responsibilities:
- Warmly greet clients in both sales and service departments, introducing them to our exclusive BMW Genius services.
- Expertly articulate product information, highlighting the benefits of vehicle features, and elucidating product performance to both sales and service clients.
- Engage clients with insightful questions to identify potential problems and understand their vehicle needs.
- Conduct test drives and facilitate smooth vehicle deliveries, ensuring an unforgettable customer experience.
- Harness the power of app and web-based systems to streamline the sales process and enhance customer engagement.
- Demonstrate an unwavering passion for the BMW brand and our exceptional lineup of products.
- Facilitate seamless communication by coordinating client appointments, vehicle deliveries, and scheduling changes with our esteemed sales personnel.
- Keep abreast of competitors' vehicle features and benefits, empowering you to provide informed recommendations to our valued clients.
- Serve as a knowledge hub, keeping clients, sales, and service teams informed about new products, features, and accessories.
- Proactively follow up with new owners to guarantee their complete satisfaction with the delivery process.
- Drive towards achieving goals and deadlines that support vehicle delivery, stellar customer handling, and business growth.
Desired Skills, Qualifications & Experience:
- Previous experience as a BMW Genius is highly preferred, but not mandatory.
- A relentless commitment to expanding your knowledge base to ensure unparalleled client satisfaction.
- Dedication to delivering exceptional results and meticulous attention to detail.
- Exemplary professionalism and unwavering integrity in all interactions.
- Ability to thrive in a dynamic environment, adept at adapting to change, resolving conflicts, and effortlessly multitasking.
- Proficiency in computer usage and tablet applications, with a knack for completing forms and quickly learning new procedures.
- Punctuality and reliability.
- Possession of a clean driving record and a valid driver's license.
Perks and Benefits:
- Health Insurance
- Dental and Vision Insurance
- Generous Vacation and Paid Sick Leave
- Robust 401K Plan
Join us at Winslow BMW of Colorado Springs and embark on a rewarding journey where your passion for BMW vehicles meets unparalleled customer service excellence. Apply now to become an integral part of our team!
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
