What are the responsibilities and job description for the Guest Service and Operations Associate position at Winstar Casino Hotel?
Why Work at WinStar?
At WinStar World Hotel, we believe in developing and nurturing talent. As a key member of our team, you will have opportunities for growth and advancement. Our dynamic and fast-paced work environment ensures that every day is different.
Responsibilities
- Manage guest folios, audit revenue, and ensure smooth system operations.
- Provide excellent customer service by greeting guests, checking them in and out, and assisting with reservations and requests.
- Resolve guest concerns in a professional and courteous manner.
- Oversee the accurate processing of charges, settlements, and nightly reports.
Requirements
- A positive attitude and commitment to delivering outstanding guest service.
- Exceptional attention to detail and ability to maintain accurate records.
- Strong communication skills to interact with guests and team members.
- Knowledge in accounting operations (including A/R and A/P) and excellent math skills.
- Proficiency in computer systems, including guest reservations and front desk operations.
- A flexible mindsetready to adapt to varying schedules to meet business needs.
