What are the responsibilities and job description for the FRONT DESK AGENT position at WinStar World Casino Resort?
Front Desk Agent
Thackerville, OK
Function
Greets and assists with guest arrivals and departures by handling guest check-ins and check-outs while providing prompt and courteous service, including receiving telephone calls, guest requests, guest reservations, fax and ensuring complete guest satisfaction.
Responsibilities
Position Information
Company: Winston Hospitality, Inc.
Position: Front Desk Agent
Status: Full Time
Shift: Second (Afternoon)
Req #: 10479773
Date Posted: February 28, 2025
Location: 21444 World Way Drive, Thackerville, US, OK, 73459
Job Category: Staff
Thackerville, OK
Function
Greets and assists with guest arrivals and departures by handling guest check-ins and check-outs while providing prompt and courteous service, including receiving telephone calls, guest requests, guest reservations, fax and ensuring complete guest satisfaction.
Responsibilities
- Ensures complete guest satisfaction.
- Check-in and check-out of the guest.
- Complete guest registration process.
- Must be familiar with computer systems for guest reservation information.
- Must verify and imprint guest credit cards for authorization.
- Must be well versed in cash handling and accurately balance house bank.
- Assigns guests rooms based on preferences and availability.
- Drives the Revenue Management process.
- Handling guest concerns in a tactful manner and achieving resolution.
- Answers questions in regards to the hotels facilities and services.
- Answering telephones and booking reservations.
- Answering Guest inquiries i.e. directions.
- Recommending local area restaurants, points of interest, or needs for transportation.
- Handling guest needs.
- Maintaining cleanliness of front desk, lobby and back office.
- Following up with Guest check-ins, complaints, and other requests.
- Interacting with other departments and employees to ensure a good working relationship or for guest needs.
- Understands all Emergency procedures for incidents, accidents, fire, safety, or criminal activity.
- Participates on the hotel Safety Committee.
- Ensures that Quality Standards and Service are maintained for Property, Product, and People.
- Must be able to work all shifts or varying schedules to support business needs.
- Ensures Security for the hotel’s customers, employees, and property assets.
- Supports established policies and procedures for Winston Hospitality and the hotel’s brand.
- Responsible for performing “other duties” as assigned by management
Position Information
Company: Winston Hospitality, Inc.
Position: Front Desk Agent
Status: Full Time
Shift: Second (Afternoon)
Req #: 10479773
Date Posted: February 28, 2025
Location: 21444 World Way Drive, Thackerville, US, OK, 73459
Job Category: Staff
