Front Desk Receptionist/reservations

The Winstead Inn and Beach Resort, an award-winning hotel in Harwich, seeks a Front Desk Receptionist to work 25 -35 hours per week for the upcoming 2022 season.We are looking for a friendly individual who genuinely enjoys being around people and who can manage multiple tasks at once. Experience is always welcome but we are willing to train the right person. Computer skills are necessary as well as the ability to communicate with other staff members to provide a positive experience for all of our guests.

Specific tasks to be completed with efficiency and professionalism will include:

Answer telephone calls and greet potential guests in a friendly manner;

Provide accurate property information regarding room rates, room types, and availability;

Make reservations, cancellations and answer questions on rates, hotel facilities, services and special promotions;

Correspond with guests over email;

Process payments and record on internal reports;

Maintain strong organizational and computer skills;

Coordinate with housekeeping staff regarding guests' preferences;

Inspect rooms prior to check-in to ensure room is ready for guests;

Check guests in and out;

Escort guests to their rooms at check-in and provide a tour of the property; and

Respond to guests' requests while in-house, including efficiently dealing with any guests' concerns.

Requirements:

Reservations experience, hotel/resort preferred;

Experience in sales preferred;

Superior customer service skills;

Ability to multi-task;

Strong attention to detail and organization;

Excellent computer skills;

Clear and concise written and verbal communication skills;

Can work well in a team setting, as well as independently;

Well groomed and professional in appearance; and

Flexibility with regards to weekly schedules is necessary, as is being able to work weekends and holidays.* This position is a seasonal position from May through October

Job Types: Full-time, Part-time

Pay: $20.00 - $25.00 per hour

Schedule:

• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Weekend availability

COVID-19 considerations:
We require all of our guests and employees to comply with the current state mandates regarding COVID, and the front desk has been equipped with plastic shields and has an abundance of hand sanitizer for guests and employees.

Work Location: In person

Salary : $20 - $25