What are the responsibilities and job description for the Winstar - PBX Reservation Agent position at Winston Hospitality, Inc.?

Join Our Team as a PBX Reservation Agent at WinStar World Hotel!

Are you a friendly and organized individual with a passion for providing exceptional service? We're looking for a Reservation Agent to join our dynamic team! As a key part of our hotel operations, you'll play a crucial role in creating memorable guest experiences by handling incoming calls, booking reservations, and ensuring every guest request is met with a smile.

16 to $18 per hour DOE

What You'll Do :

Be the First Point of Contact : Answer calls with a welcoming and friendly attitude, always delivering top-notch customer service.
Handle Reservations : Book, modify, and cancel reservations accurately and efficiently using our Reservation Management System (LMS).
Provide Excellent Guest Support : Address inquiries on hotel services, room availability, and promotions, and ensure guest satisfaction from start to finish.
Promote Hotel Services : Share the excitement of our amazing hotel offerings—like The Grill, Winning Picks , and Aces Lounge —with guests and encourage them to explore all we have to offer.
Upsell Rooms & Packages : Maximize revenue by suggesting upgrades and promotional packages.
Coordinate with Other Teams : Work closely with the Front Desk, Sales, and Food & Beverage teams to ensure seamless guest experiences and stay on top of arrivals, special requests, and group bookings.
Stay Organized & Detail-Oriented : Keep track of guest requests, review daily booking reports, and ensure all reservations are properly entered and confirmed.
Be a Problem Solver : Handle any changes, cancellations, or special requests with a solution-oriented approach, ensuring every guest feels valued and cared for.
Be a Brand Ambassador : Represent the hotel's high standards and services, and make sure every guest interaction is warm, professional, and memorable.

What We're Looking For :

Strong Communication Skills : You'll need to be able to communicate clearly and professionally with guests, and have a friendly, helpful tone on the phone.

Attention to Detail : Accuracy is key when inputting reservations and handling guest requests.

Team Player : Collaborate with your colleagues across departments to create an outstanding experience for our guests.

Adaptability : Be comfortable working in a fast-paced, sometimes high-pressure environment, while maintaining a positive attitude.

Tech-Savvy : Experience with reservation systems (LMS, Delphi) is a plus, but we'll provide training to help you succeed.

Guest-Centric : A passion for hospitality and helping guests enjoy their stay!

Physical & Mental Demands :

Ability to lift and carry up to 25 pounds.

Ability to perform tasks requiring manual dexterity, including operating office equipment like computers and fax machines.

Strong written and verbal communication skills in English.

Ability to work in varying temperatures and mental or physical stress while maintaining focus.

If you're passionate about providing exceptional service and want to be part of a fantastic team, apply today and start your career at WinStar World Hotel!

PI261142945

Salary : $16 - $18

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Winstar - PBX Reservation Agent

What are the responsibilities and job description for the Winstar - PBX Reservation Agent position at Winston Hospitality, Inc.?

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