What are the responsibilities and job description for the Winstar - Spa Host - Female position at Winston Hospitality, Inc.?

Join Our Spa Team as a Female Spa Host!

Are you passionate about creating exceptional guest experiences in a tranquil and luxurious setting? As a Spa Host, you'll be the face of our spa, welcoming guests with warmth and professionalism while ensuring their every need is met. If you're enthusiastic, detail-oriented, and love helping others relax and unwind, this is the perfect role for you!

What You'll Do :

Create Memorable Experiences : Greet and orient guests, ensuring they feel welcome, relaxed, and informed as they enter the spa.
Guide Guests with Care : Escort guests to their lockers, providing them with robes and slippers, and offer assistance whenever needed throughout their visit.
Keep the Spa Flowing : Help maintain the cleanliness and order of all guest areas—lounge, locker rooms, fitness center, and wet facilities—to create a serene, well-stocked environment.
Coordinate & Communicate : Answer phones, route calls, manage emails, and assist with reservations, ensuring smooth communication between guests and spa staff.
Provide Seamless Service : Help with turning rooms between treatments, assist with spa laundry, and make sure that retail and professional product inventory stays up-to-date.
Guest Support : Provide confirmation calls, address any last-minute changes in appointments, and ensure guests receive timely, accurate information about services.
Share the Experience : Confidently recommend and up-sell spa services and retail products to enhance the guest's experience.
Maintain a Tranquil Environment : Contribute to a calm, relaxing atmosphere by ensuring cleanliness and the immaculate presentation of all areas of the spa.
Ensure Satisfaction : Handle all guest interactions with the highest level of hospitality, resolve any concerns, and ensure their time at the spa is nothing short of perfect.

What We're Looking For :

Customer-Focused : You love interacting with guests and take pride in providing personalized service.

Team Player : You'll collaborate with the rest of the spa team, from therapists to coordinators, to ensure a smooth and seamless experience for every guest.

Attention to Detail : You're dedicated to maintaining cleanliness, presentation, and an inviting atmosphere in all areas of the spa.

Professionalism : You bring a professional attitude, excellent communication skills, and an approachable demeanor to every task.

Why You'll Love Working Here :

Positive Work Environment : Join a supportive and collaborative team where every day brings new opportunities to learn and grow.

Career Development : We believe in fostering talent and providing training and growth opportunities to help you succeed in the hospitality and spa industry.

A Relaxing Atmosphere : Work in a tranquil, luxurious environment designed to provide guests with the ultimate in relaxation and rejuvenation.

Flexibility & Benefits : Enjoy a flexible schedule, with evening, weekend, and holiday hours, and other benefits that help you maintain a work-life balance.

Qualifications :

Education : High school diploma or equivalent required.

Experience : Previous experience in hospitality, retail, or the salon / spa industry is a plus. Experience with spa software and Microsoft Office is preferred.

Skills : Ability to work with multi-line phone systems, sell products, and confidently educate guests on treatments and services.

Physical & Environmental Requirements :

Ability to stand for long periods, bend, reach, and lift up to 25 lbs.

Ability to work in varying temperatures and maintain a professional appearance at all times.

Must be able to work in a fast-paced, guest-focused environment.

Ready to Be Part of Our Spa Family?

If you're ready to bring your passion for hospitality and exceptional service to our luxurious spa, we'd love to meet you! Apply now using our quick, mobile-friendly application.

For more details or to apply, please visit our website. We only accept applications through our site—please do not email your resume.

We can't wait to welcome you to our team!

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Winstar - Spa Host - Female

What are the responsibilities and job description for the Winstar - Spa Host - Female position at Winston Hospitality, Inc.?

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