What are the responsibilities and job description for the Retail Sales Manager position at Winston Retail?
Overview
Calling all retail pros and trendsetters! Be a part of a unique and fast-paced pop-up store experience for an iconic brand. As the Retail Sales Manager, you’ll be the go-to leader on-site, overseeing the daily operations and bringing the brand’s energy and values to life. You’ll inspire your team to deliver exceptional customer service, drive sales, and maintain a clean, visually appealing space. This role requires strong leadership, clear communication, and a passion for retail and team motivation.
You'll delegate tasks to Sales Ambassadors, manage store standards, ensure all operational protocols are met, and deliver daily performance reports via a mobile app. You’ll also act as the first line of communication for any customer or staffing issues and ensure the store is safe, organized, and thriving.
Responsibilities
Calling all retail pros and trendsetters! Be a part of a unique and fast-paced pop-up store experience for an iconic brand. As the Retail Sales Manager, you’ll be the go-to leader on-site, overseeing the daily operations and bringing the brand’s energy and values to life. You’ll inspire your team to deliver exceptional customer service, drive sales, and maintain a clean, visually appealing space. This role requires strong leadership, clear communication, and a passion for retail and team motivation.
You'll delegate tasks to Sales Ambassadors, manage store standards, ensure all operational protocols are met, and deliver daily performance reports via a mobile app. You’ll also act as the first line of communication for any customer or staffing issues and ensure the store is safe, organized, and thriving.
Responsibilities
- Champion the brand’s identity while creating a high-energy, customer-focused store culture
- Lead by example in engaging customers, sharing product knowledge, and creating a seamless shopping experience
- Manage all opening/closing procedures and ensure operational excellence daily
- Provide clear goals to Sales Ambassadors and coach them toward individual and store-wide targets
- Maintain a clean, organized, and fully stocked store to align with visual standards
- Train and educate the team on product features and customer interaction best practices
- Monitor customer traffic trends and recommend staffing adjustments to maximize sales during peak hours
- Complete daily store visit reports, sharing insights and recommendations with your Regional Manager
- Communicate staffing gaps, performance issues, and scheduling needs in a timely manner
- 3 years of retail or specialty store management experience
- A sales-driven mindset with the ability to convert interactions into purchases
- Friendly, outgoing, and motivated to deliver standout customer service
- Proven record of hitting or surpassing sales targets
- Ability to motivate, coach, and develop a team
- Strong communication skills (written and verbal)
- Solid organizational and multitasking capabilities
- Comfortable with digital tools: MS Office, mobile reporting apps, and smartphone photography
- Able to capture clear before/after photos for store presentation tracking
- Must have a smartphone (iOS 8.0 / Android 8.0 ), and be comfortable with app-based reporting
- Ability to lift up to 25 lbs and remain on your feet throughout your shift
