Retail Manager

Position: Cigar Lounge and Pipe Shop Manager

Location: Rice Village, Houston, TX

About Us:

Welcome to Winston's Cigar Lounge, an established and profitable business where the aromatic symphony of premium cigars and pipe tobaccos awaits. Located in the heart of Houston in Rice Village, our establishment is a haven for connoisseurs seeking the perfect blend of class and relaxation. As we set new standards for exceptional service, we invite you to become an integral part of our team as we shape our retail footprint.

Responsibilities:

Retail Mastery: Oversee the daily operations our Cigar Lounge and Pipe Shop. Manage inventory, implement effective merchandising strategies, and provide outstanding customer service to drive sales.

Product Expertise: While retail management is your forte, having a passion for cigars and pipe tobacco is a significant advantage. Your knowledge will enhance the customer experience, making our establishment a destination for enthusiasts.

Customer Relations: Build lasting relationships with our diverse clientele, catering to the preferences of both cigar and pipe enthusiasts. Your approachable demeanor and commitment to customer satisfaction will elevate our lounge and shop.

Team Leadership: Lead and inspire a team of retail associates, fostering a positive and collaborative work environment. Your retail expertise will guide the team towards achieving sales targets and delivering exceptional service.

Requirements:

• Proven experience in retail management, with a track record of success in a similar setting.
• An interest in and basic knowledge of cigars and pipe tobacco (previous experience in this field is a plus).
• Strong communication and interpersonal skills.
• Leadership abilities to motivate and guide a retail team towards excellence.
• A commitment to creating a welcoming and customer-centric retail environment.

Tasks:

• Manage and supervise a team of retail associates
• Train new employees on store policies, procedures, and product knowledge
• Monitor and analyze sales performance metrics to achieve sales targets
• Develop and implement strategies to increase store traffic and maximize sales
• Ensure that the store is clean, organized, and visually appealing at all times
• Handle customer inquiries, complaints, and escalations in a professional manner
• Maintain inventory levels and order new merchandise as needed
• Conduct regular staff meetings to communicate goals, updates, and expectations
• Collaborate with the marketing team to plan and execute promotional events

Experience:

• Minimum of 3 years of experience in retail management
• Proven track record of meeting or exceeding sales targets
• Strong knowledge of stock management and inventory control practices
• Experience with cash register operations and cash handling procedures
• Ability to conduct interviews and assist with employee orientation
• Knowledge of wireless sales is a plus
• Excellent phone etiquette skills

If you are a results-oriented individual with a passion for retail management, we would love to hear from you. Join our team today and enjoy going to work each and every day.

Job Types: Full-time, Part-time

Pay: $56,673.00 - $65,090.00 per year

Expected hours: 40 per week

Benefits:

• Employee discount
• Flexible schedule

Experience level:

• 3 years

Shift:

• 10 hour shift
• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Ability to Relocate:

• Houston, TX 77005: Relocate before starting work (Required)

Work Location: In person

Salary : $56,673 - $65,090